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Category: Growth & Impact

Conviction Is the Fastest Way Forward

Posted on by Emotive Brand

Why Conviction—Not Pressure—is What Creates Real Organizational Speed

Every leadership team wants to go faster. Faster product launches. Faster decision cycles. Faster reactions to change. Just faster.

In a world where disruption is constant and expectations only rise, speed isn’t a luxury. It’s a lifeline. So companies try to engineer it. They compress timelines, layer on agile rituals, and ramp up accountability. They tighten the system, hoping pressure will create acceleration.

But here’s what we see again and again with executive teams under strain: Pressure creates motion. But it doesn’t create momentum.

When Movement isn’t Progress

Many organizations are in near-constant motion. Everyone’s busy. Meetings multiply. New initiatives are always launching. And yet, nothing seems to fundamentally shift. People are working hard. They’re trying. But something’s missing. Usually, it’s belief. Not in a philosophical sense. In a very practical one.

When teams don’t believe in the strategy, when they don’t fully trust their leaders—or the future that’s being painted for them—they don’t accelerate. They hesitate. They wait to be sure. They avoid risk. They play it safe.

And that hesitation? That’s what slows things down. Not tools. Not process gaps. A lack of conviction.

Belief is What Actually Moves People

We don’t talk about it enough, but belief is structural. It’s not about values posters on your walls or survey scores. It’s about what people carry into real situations.  Like:

  • Deciding whether to challenge a decision—or stay quiet
  • Taking initiative without being asked—or waiting for approval
  • Making a hard tradeoff—or kicking it down the road

When people believe in what they’re building—and in who they’re building it with—they don’t wait. They move. And that’s what creates speed. Not pressure. Not process. Belief.

What the Data Shows

It’s not just observation. The data backs it up:

  • Only 23% of employees are engaged globally (Gallup, 2024). That’s a massive signal. Not of burnout—but of disbelief. When belief is missing, acceleration stalls.
  • Trust in institutions—including business—has dropped below 35% worldwide (Edelman, 2024). Leaders are trying to go faster in an environment where people are skeptical by default.
  • Organizations with high alignment and commitment are 3.7x more likely to be top performers (McKinsey). That’s belief, quantified.
  • Companies with clear alignment make decisions five times faster, with half the effort (BCG). That’s what belief enables—speed without drag.

These aren’t marginal gains. This is the compounding effect of conviction.

What High-Belief Leaders Do Differently

They don’t just look at speed as a process challenge. They ask different questions.

  • NOT: “Why aren’t we moving fast enough?”  BUT: “What’s missing from what people believe?”
  • NOT: “What do we need to push harder?”  BUT: “Where is belief breaking down?”
  • NOT: “What’s our cadence?”  BUT: “Do our people trust the direction enough to move on their own?”

Because when belief is present, alignment happens faster. People move without waiting. And execution feels lighter.

From Internal Conviction to Market Recognition

What happens inside a company eventually becomes visible outside it. Shared conviction creates the coherence the market needs to understand what a company has become.

The market can only recognize, believe, and value what a company itself understands and carries consistently. When conviction is shared internally, that coherence becomes visible outside the company, too. When it isn’t, the fragmentation leaks out—sales tells one story, marketing tells another, and customers and investors piece together a version of the company that’s incomplete, or already out of date.

That’s the distance we call the Belief Gap: the space between the company you’ve actually built and the company the market is prepared to recognize, believe, and price. A lack of internal conviction doesn’t just slow decisions down. It widens that gap—because the market can’t believe a story the company isn’t carrying consistently itself.

It’s the same mechanism, inside and out. Conviction is what’s true inside the company. Emotional Impact is what turns that truth into something people can feel. Belief is what the market gives back once it recognizes what the company has become. Internally, that belief looks like speed. Externally, it looks like being understood, valued, and priced for what you’ve actually built.

So the choice we described above—pressure or belief—was never just an internal one. Build conviction inside, and eventually it shows up outside: in how investors describe you, how customers talk about you to their peers, and how quickly the market catches up to who you’ve actually become.

The Shift That Matters

You can keep optimizing for activity—more meetings, more urgency, more friction. Or you can build belief.

It doesn’t mean abandoning discipline. It means recognizing what actually makes speed sustainable. Because belief isn’t about being idealistic. It’s about being real with people, clear about where you’re going, and committed to making it worth their effort.

That’s what changes behavior. That’s what scales. And that’s what creates the only kind of speed that lasts.

–

We’re Emotive Brand, a brand strategy and design firm for product-proven B2B technology and AI companies. We help close the Belief Gap so companies become understood, valued, and priced for what they have built.

Rebranding Silverfort to Close the Belief Gap

Posted on by Emotive Brand

Every day, Emotive Brand works with product-proven B2B technology and AI companies to help the market recognize what they’ve built before value is judged. So we were thrilled to partner with Silverfort, and rise to the challenge of helping the market understand a new approach to an industry on which all other industries now depend.

Silverfort had developed a fundamentally different approach to identity security. Lucky for us, their leadership team understood that when you challenge the status quo, you have to bring everyone along—and that in revealing new possibilities, you must not only explain how they work but why they matter, especially in crowded B2B and tech spheres.

Innovation meets appreciation

At Emotive Brand, we believe that when you honor the people behind the tech—and build a brand that elevates their role—you can unlock something powerful: belief.

That’s exactly the opportunity we saw when we teamed up with Silverfort. The team at Emotive felt it right away.

Silverfort isn’t just another cybersecurity company. Its Runtime Access Protection (RAP) approach puts identity at the center of cybersecurity in a new way. But like so many transformative technologies, the hardest part isn’t necessarily the innovation. It’s helping people understand and believe in it.

Identity security has long been overlooked as a critical part of cybersecurity. And the professionals who manage it? Often underappreciated, fighting quiet battles in the shadows of flashier security priorities. Silverfort saw that. And we did too.

Together, we built a brand that said: not anymore.

Expansive technology needs expansive strategy

We set out to do what brand strategy does best—make a complex, technical shift clear, meaningful, and recognizable. We shifted the narrative from what identity security has been (an afterthought) to what it can be: comprehensive, continuous, and finally worthy of the spotlight.

To get there, we built from what was fundamentally true about Silverfort and how that truth needed to be experienced. The resulting verbal identity reflects Silverfort’s intrepid spirit of discovery—how they found a way to completely reimagine identity security, delivering the technology identity security professionals deserve.

Pivoting away from fear-based category tropes about dark, looming threats, the voice and underlying brand strategy take care to validate and uplift these essential teams.

In tandem, we created a new visual identity that feels alive—ambient gradients, adaptive forms, and a striking aura of protection that surrounds any environment, any user, any system. It signals optimism, not fear. Momentum, not maintenance. Progress, not patchwork.

All told, our work with Silverfort began with the Brand Foundation and extended through verbal and visual identity to digital expression, including a new website. But make no mistake—we weren’t checking boxes. Every element serves a bigger purpose.

Belief starts with what’s true

The heart of the Silverfort brand is belief—not just in its technology, but in people. The identity and security professionals who’ve kept enterprises afloat without recognition for too long. The ones who understand how deeply fragmented and fragile identity systems have become. The ones who finally see a solution that speaks their language and elevates their purpose.

Of course, Silverfort’s employees carry that belief from the inside. The brand gives them a shared way to connect the capabilities of the technology to the larger reason the work matters—serving the people battling on the frontlines against cyber attackers, and challenging the status quo to “find a way” to do the impossible.

No doubt, Silverfort has always been supremely innovative.

But today, when they show up in the world, they’re not just making the technical case—they’re making the emotional one, too. Their new brand helps make Silverfort’s difference easier to recognize and gives the people it serves a reason to see their own role in the company’s vision.

That’s what it means to make truth felt: to turn what a company knows from the inside into something the market can recognize and believe from the outside.

And that’s the work we love most.

A quick update, one year later: Silverfort has continued to expand both its business and its role in the identity security category. The company formed a strategic alliance with SentinelOne to secure human, machine, and AI agent identities together, acquired Fabrix Security to bring real-time AI-driven authorization to its Runtime Access Protection platform, and received new industry recognition across identity management and security innovation.

The company has kept moving. The brand now has a stronger foundation for keeping pace with it.

To learn more, read our Silverfort case study.

Bloomerang’s CEO and CMO on Why Emotion Drives B2B Growth

Posted on by Emotive Brand

The Power of Emotion

One of the most purposeful organizations we’ve ever collaborated with, Bloomerang helps nonprofits raise more with the end-to-end giving platform and expert team built for purpose.

This has been a particularly rewarding partnership, with client-agency alchemy arising from a shared belief. It’s the idea embedded in our name—that strategic use of emotion is central to the success of brands and businesses.

At the risk of making them blush, Bloomerang’s CEO Dennis Fois and CMO Ann Fellman are the kind of leaders we call Visionary Reinventors. They have the emotional intelligence and daring to push higher, and look deeper, for the good of their business, people, industry, and the 23,000 nonprofits they serve.

They were gracious enough to sit down with us for a roundtable discussion exploring how emotion is core to driving their tremendous growth.

 

Emotive Brand:  When you composed the RFP, emotion was front and center in terms of how you thought about success. We’re curious—where does this passion for emotion come from? What was missing from the equation prior to our work together?

Dennis:  My feelings were that Bloomerang fell too much on the empathy side, without any bite or desire or drive or ambition. The opportunity here is to change the [nonprofit] industry, where there’s a scarcity mindset—that you can’t ask for more. They [nonprofits] read bad reports: “Oh, Giving Tuesday was down.” The academia around it is depressing. And so there is this construct of constraints and not abundance. I want to create a bright light of ambition—fast-charging, but also with hope and optimism.

This is a time when we’ve never seen so much generational wealth. There are over 11 million millionaires in the United States alone. We’ve never had this amount of disposable income. There’s literally no reason why giving shouldn’t be going up every year. So this idea for emotion, this passion, needs to come through.

I want to sit on a rocking chair on a ranch when I’m older and reflect that we built a generational company that is looked on as, “They actually shook things up. They were the catalysts for more investment, more technology, better resources.”

But if you connect yourself to the industry and say, “We’re going to do more here,” then you need to bring empathy while also being a bit of a challenger.

Emotive Brand:  I’ve been sitting in a group of management consultants for the past two days, and one of the things that we heard loud and clear again and again was that leaders who are all empathy are the worst leaders imaginable—empathy has to be conjoined with performance for any impact to actually occur.

Dennis:  That’s well said. Yesterday at our kickoff, we talked about the issue that we have—and that’s complacency. We are doing so well. Our retention rates are off the hook. I have never seen anything like it. And you could say, “We are on a tear here,” but if you’re being intellectually honest, you say, “Are the gross retention rates, the fact that your customers don’t churn, because you’re that good? Or is it the feature of a complacent industry?”

If you allow the standards of the industry to define your standards, you’re done. And so there needs to be a perpetual engine, an internal drive to lift and change the industry, to overcome inertia. It’s very easy to forgive yourself for mediocre performance when you’re doing good work.

It’s a wonderful blanket of comfort to say, “Yeah, but I’m working on something really important. I helped that nonprofit. I am doing life-changing work here.” It’s a dynamic that we have to manage.

Emotive Brand:  Ann, amidst all the success that Dennis has just outlined, what did you believe was missing from the brand today or the equation that you were bringing to market?

Ann:  I grew up in B2B marketing. My whole career was tech, and speaking tech. I’d read paragraphs and be like, ‘What on earth did I just read? I have no idea what that said. That means absolutely nothing to me.’

So I’ve always believed that this is not B2B. This is B2H. We are selling to human beings. We are selling to people who have emotions. Whether I’m making a software sale, or buying some consulting, I’m going to be emotional about spending that money. I just am. And so I’ve always been one to say, “Can we push the brand, the marketing, the message to an emotional level, because we’re humans.” We’re not selling to computers—yet.

It’s okay to put emotional color and commentary into your message and how you show up, because it’s more enjoyable. You remember when you have fun doing something. We had a wild kickoff yesterday, talking about some pretty serious stuff. We’re asking people to work harder, do more, and at the same time, we’re laughing and making jokes about poop emojis. [Laughter]

Dennis:  Sorry.

Ann:  And so we’re being real human beings with emotion to connect. We’re going to do hard stuff, but we’re going to have joy in that. So when we think about what makes a really good company, yeah, you got to have all the tech, but you’ve got to have a powerful story that connects with humans, right there, front and center.

Emotive Brand:  That’s amazing. We just wrote a white paper about the role of emotion, and the research says it’s even more important in B2B. Maybe because the decisions are big and weighty, and there’s more riding on it.

Ann:  Yeah. You could lose your job if you make the wrong decision—put in some really crappy tech and you end up destroying the teams, their momentum, and morale. There’s so many layers of emotion behind these decisions.

Emotive Brand:  Our experience working with many tech companies over many years is that they undervalue the so-called soft skills and soft metrics that actually drive not just decision-making, but the change and transformation necessary for those companies to show up in the world in a really significant way. It’s interesting how much that’s pushed to the margins, especially in the world of B2B, where to Amber’s point, I think it has the most potential to make a difference.

Dennis:  Yes. This is a really good point. I understand where it comes from, especially when you’re talking about a technology company. Listen, the technology companies are by and large product companies. The goal as you scale is to sell the same product over and over. And if you’re not careful, it creates a very inside-out view—you want to stay very close to the true essence of the product, describe that in the best possible way and get everybody to say the same things over and over again. Obviously, that avoids a real understanding of how people buy, so that’s where leadership needs to step in.
Most organizations want to sell based on the value of change, and you can only sell the change if you have stories.

Ann:  It’s always the phrasing of ‘this thing does blah-blah-blah.’ But no. Now you need to fill in the last piece, which is, so I can do what? Who cares? So I can raise more, so then I can deliver more.

Emotive Brand:  As you frame the success of your leadership team, I can’t help but think that on some level, it’s because there is a greater sense of emotional investment, not just in each other, but in the success. It cannot only be a rational desire for success.

Dennis:  I think what all of us have in common is that it’s a once in a lifetime opportunity to be working on a project like this. It’s where unbelievable financial success and outcomes and high-quality company-building comes together with a genuine world impact. It’s not a unicorn story where we’re changing the world through AI. No, it’s real societal impact. Normally, you have to pick one of the two.

Ann:  Yeah, we chose the hard path. We chose to push ourselves further.

Emotive Brand:  It’s like a reflection of what you want for nonprofits. The bar raising.

Ann:  We’re choosing to raise the bar, and we’re going to take our teams and our customers with us in that choice.

Emotive Brand:  Yeah. I mean I love the proverbial eating your own dog food, but I’m curious, do you see brand as the mechanism to communicate that to your prospects and current customers?

Ann:  It has to. No customer wakes up thinking about your business every day or your product, unless there’s an absolute problem. So your brand is that positive manifestation of the outcomes, and then you’ve got to put it front and center, all the time.

Emotive Brand:  And so is success in your mind if Bloomerang is always connoted with unlocking that sense of abundance and opportunity? Is that the ultimate kind of emotional unlock that you hope to achieve?

Dennis:  I think so, because if we successfully do what you just said, then you basically blast it through all of the excuses not to grow. Now you’re confronted with your own reality—what is driving you? Well, hopefully, it’s that passion for the purpose.

 

Our gratitude goes out to Ann and Dennis for taking the time to reflect with us. Keep an eye out for Part 2 of our conversation, focused on the power of partnership. We’ll look into the alchemy of Bloomerang and Emotive Brand’s stellar collaboration.

We’re Emotive Brand, a brand strategy and design firm for product-proven B2B technology and AI companies. We believe the most enduring brands are built by fusing conviction and emotion at their foundation, so what’s true inside a company becomes what the market recognizes, believes, and values. Check out the full Bloomerang case study to see what that looked like in practice.

The New Role of the CMO: Chief Alignment Officer

Posted on by Tracy Lloyd

No role in an organization has evolved more rapidly than the CMO’s. It used to be that owning branding, communications, and campaigns defined the job. Now, CMOs need to be experts on customers, marketing tools and advanced analytics, and business strategy. Brand management remains an essential duty, but in service of driving business growth. Most importantly, because a CMO’s work connects directly to sales, product development, IT, finance, and other parts of the organization, CMOs find themselves needing to play a growing role in aligning their organization around new ways of thinking and working that will help them engage customers more effectively.

For those in TL;DR mode, the quick takeaway is: CMOs are being stretched, so they might sometimes need a hug (but please ask first).

Here’s a by-no-means exhaustive look at some of the shifts that we’ve seen impacting how a CMO shows up:

From To
Voice of the Brand Voice of the Customer
Intuition & Instincts Data & Technology
Brand Management Brand Innovation
Strategy + Execution Alignment
Awareness Recognition

 

Voice of the Customer

The amount of information we have about customers is only increasing. How does a temperature between 70 and 75 degrees impact consumer behavior on Mondays vs. Fridays? What is the correlation between a new Netflix series and GPU buying decisions? What invisible patterns in customers can data now make visible? More and more, it’s up to the CMO to develop the customer insights that shape how a business goes to market. And because so many groups touch the customers, from sales to product to finance to corporate strategy, the level of collaboration required to align on these insights requires a significant investment.

Data & Technology

The increase in customer data a business can capture also gives rise to new suites of tools and technologies that a CMO can use to mine for insights, optimize campaigns, and deliver experiences across channels. When almost every brand action can be quantified, decisions about how to go to market are becoming increasingly data-driven. As a result, the CMO is responsible for leading the digital transformation of the marketing organization, which requires deep partnership with IT (among others) to develop the tooling and data models that align with the organization’s technology systems. While a CMO needs to rely on her or his instincts and intuition when it comes to decision making, increasingly they need to justify their strategies with that data when it points in a certain direction. The more fluent a CMO becomes in technology, the easier it becomes to reconcile data-driven insights with gut instincts.

Brand Innovation

More than anyone in the organization, a CMO needs to connect the dots between a brand’s legacy and its future vision. As much as products need to innovate, brands must as well to remain relevant: messages need to resonate with how the world is changing, and their expression needs to drive differentiation. But in doing this, a brand must also feel familiar and take advantage of the equity it’s built with audiences. As brand management becomes increasingly data-driven, brand innovation is also becoming more dependent on analyzing trends, creating new audience definitions and segmentations, and delivering next-level experiences that are hyper personalized and hyper-relevant. And these insights provide fuel for both brand and product innovation. The CMO that can use data to drive innovation across the organization is one that will stick around.

Awareness & Recognition

For years, marketing’s job was to be seen: build awareness, own share of voice, stay top of mind. That’s no longer where the real evaluation happens. Customers, investors, analysts, and recruits increasingly form a point of view about a company before anyone from the company ever speaks to them—often by asking an AI system what the company is. That system doesn’t call sales. It assembles an answer from whatever is already on the record: the website, the product pages, executive interviews, customer language, analyst coverage, and years of scattered marketing history.

When that record is current, consistent, and complete, the AI’s answer sounds like the company. When it’s stale, contradictory, or thin, the AI defaults to the nearest familiar category—and the company gets misunderstood, for example, seen as smaller, older or something other than it has earned the right to be.

This is the shift CMOs are living through right now. It’s not enough to be found. A company has to be recognized—accurately, consistently, and for what it has actually become, not what it used to be. That’s a brand problem before it’s a technology problem, and it’s quickly becoming one of the most consequential things a CMO owns.

Building Alignment

It’s not enough for a CMO to develop a winning marketing strategy and execute flawlessly. As organizations become increasingly customer-centric, a CMO needs to bring every function in the C-Suite into the conversation about how to drive growth. From gaining the full embrace of Chief Revenue Officer for their marketing strategies, to the creativity of the CTO as you make your strategies more data driven, to HR working to bring new talent to the table, to the head of Product working in partnership around how to claim new audience segments, and the CTO finding budget to drive the strategy forward, marketing has become increasingly a team sport.

It’s no wonder that CMO turnover is high, and those in their positions feel they’re continuously in the hot seat. While the complexity of marketing is growing and budgets are coming under increasing scrutiny, there’s never been a more exciting time to be leading a marketing organization. All the data organizations have been amassing and the tools ready to parse it can reveal truly amazing insights about customers and how to connect with them. But only if a CMO can enlist the organization in lending a hand in making this all happen. And this comes down to storytelling and building alignment.

We’ve worked with many organizations to craft what we call a Growth Manifesto—a strategic narrative that shows how the thinking that goes into brand development can open up new possibilities across an organization—from how people think about innovation to the collaboration required to bring new ideas to life. We’ve seen that a Growth Manifesto serves as an incredibly effective tool for building that alignment that is essential to getting every part of an organization living a new brand promise. While CMOs will always own the brand, communications, and marketing lanes of a business, as their role evolves, we’re seeing how they also need to become experts at building alignment between the functions that marketing depends on.

We think about that alignment challenge as closing the distance between the company a business has actually become and the company the market—human or artificial—is prepared to recognize, believe, and price. Closing that gap has quietly become one of the biggest jobs on a CMO’s plate.

If you have thoughts about the new challenges CMOs face today, please add to the conversation below. And if you’re thinking about ways to address specific marketing challenges in your business, we are always happy to help you think through how to approach the challenge.

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies. We help close the distance between the company you’ve built and the company the market is prepared to recognize, believe, and price—so you’re understood, valued, and priced for what you’ve built.

Why Brand Positioning is Critical to Sustained Growth

Posted on by Tracy Lloyd

The Power of Brand Positioning

Strong brand positioning has a great impact on the success of your business. It’s one of the clearest levers a company has for closing the gap between what it’s actually built and what the market currently recognizes, believes, and prices it as—what we call the Belief Gap. A company can have real product, real customers, and real momentum, and still be misunderstood, undervalued, or compared against the wrong peers if its positioning hasn’t kept pace. But many product-proven companies struggle with how best to position themselves and communicate why they matter. Getting this right is hard, but critical. And if you fail at this, your customers won’t know whether to buy from you or your competitors.

In short, positioning is the process of distinguishing your brand from your competitors in meaningful ways. It’s about what you offer, what value you deliver, and what place you hold in your target audience’s mind. Defining a clear positioning allows you to control how the market perceives you and better positions your product and/or service to be more convincing and attractive in that market.

Dynamic Markets = Shifts in Positioning

Markets, in their very nature, are dynamic—always shifting and progressing. Many businesses spend a lot of time, focus, and energy properly positioning their brand in the current market. And that alone is hard to get right. But what many businesses fail to do is reassess their brand positioning down the road as needed.

Markets change. New competitors enter. And companies develop and deploy new products, features, and benefits constantly. Note that maintaining your positioning doesn’t necessarily ensure your brand will be relevant in the future. Your positioning needs to last in a dynamic environment.

Examining your positioning can ensure you situate your business as the first and best choice in your market. So when you are evaluating your current positioning, ask the following questions about your brand:

Is Your Brand Positioned to…?

Compete? A strong frame of reference helps the people who matter to your success understand, recognize, and embrace your meaningful difference. In order to assess if you need to shift your positioning, look to your competitors. Who do your target audiences compare your brand with and how do you compete? What is the best way to position your brand against the new competition? This is where a specific, recognizable pattern shows up: being seen as a follower—where a company has the capability to lead its category, but a competitor with a clearer, more consistently understood position gets the credit for defining it. Leadership isn’t determined by innovation alone; it also depends on recognition.

Help people value your brand? Once people understand your brand, your positioning should make your brand more meaningful to them. To create meaning, you need to have a deep understanding of your target markets. Have their behaviors, mindsets, values, needs, interests, fears, frustrations, joys, and dreams shifted? Does your positioning still feel right to the people who matter to your business? So work on creating simple and significant positioning that you tailor to your brand’s target markets. Positioning that doesn’t adjust to and predict your customer’s needs will struggle to stay relevant today.

Make informed decisions? Your brand positioning should act as a strategic north star. To make sure of this, consider whether your employees and leaders use your positioning to guide their strategic decisions. If your leaders are not making strategic decisions that are consistent with your positioning, it’s time to shift and get aligned. When you use positioning to make long- and short-term decisions, your brand will be more competitive and adaptable. So keep in mind that positioning that succeeds in the long term always leaves room for growth. Here’s why that inconsistency matters more than it might seem. When your own leaders aren’t pulling from the same positioning, it doesn’t stay an internal problem for long. Sales tells one story about who you are. Marketing tells another. Your website reflects an earlier chapter of the business, while your investor deck reflects a newer one. None of these stories is necessarily wrong on its own—but none of them is the whole picture, either. From the outside, this is what it looks like to be seen in fragments: the market can’t assemble one coherent understanding of your company, not because anyone lied, but because no one inside is working from the same script.

Stand apart? Your brand positioning should provide an understandable, identifiable, and meaningful picture of your brand. This picture is what makes you different from your competitors. What are your points of difference? Have they changed with the market? What do your target markets and internal teams recognize as your key difference today? Is it a sustainable differentiating factor? Make sure you work to own the space that could set you apart.

Positioning Your Brand For the Future

Positioning is a powerful tool for setting your business up to thrive. It will help drive growth and build a business resilient enough to endure shifts in the market. So work to ensure it’s designed to maximize the relevance of how and why your company matters to the people who are important to sustaining its growth and profitability.

Differentiation in today’s overcrowded marketplace is critical for growth and for businesses to cut through the clutter to survive. As a result, you must take the time to get it right. Focusing on it is the best way to ensure your business is positioned for sustained growth. And for your brand, focusing on positioning is the best way to find a meaningful space in the hearts and minds of the people vital to your success.

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies. Curious to see the results of our brand positioning work? 

Challenger Brands: B2B Challengers

Posted on by Emotive Brand

Continuing the Challenge

This post is the second in our three-part series on challenger brands. You can read part one, “Challenger Brands: A Primer,” right here.

Previously, we spoke about adopting a challenger mindset. It’s one defined by ambition, agility, and a willingness to take risks. Most importantly, we noted how businesses are no longer competing against each other—they are competing against the category they are in and the expectations of what a customer experience feels like.

At a glance, these personality traits naturally lend themselves to the B2C world. Ask anyone to rattle off a few challenger brands and you’ll invariably get the same answers: Uber, Netflix, Spotify, Airbnb—and it makes sense. When you’re trying to rewire people’s preconceived notions, B2C is, by definition, the shortest path to the customer.

But it is by no means the only path. The worlds of B2B technology and AI companies and B2B2C are being transformed by challenger brands. Just look at ZipRecruiter, Zoom, Slack, or even Salesforce. If you can’t see it on the surface, it’s most likely occurring behind the scenes in their business strategy.

B2B Technology and AI Companies as Challengers

Founder of 500 Startups, Dave McClure, notes that

“The next bubble is not in tech where innovation and capital are never in short supply. Rather, the real bubble is in far-too-generous P/E multiples and valuations of global public companies, whose business models are being obliterated by startups and improved by orders of magnitude. As more Fortune 500 CEOs recognize and admit their vulnerability to disruption, expect them to hedge their own public valuations by buying the very same unicorns that keep us awake at night.”

Many legacy B2B companies end up following a similar lifecycle. They start off small and hungry, build a legacy off of their early innovations, ride the wave for as long as possible, and then go out and acquire innovation when they start to stagnate. The daily churn of operating a business makes it very difficult to ignite the same innovation that got you started. So, you import. To be clear, there’s absolutely nothing wrong with that. But it’s a strategy that ultimately puts your future in the hands of other creators.

Homegrown Innovation

Regardless of size, if B2B brands want to truly adopt a challenger mindset, they need to take active steps to continually foster their own innovation. Famously, Google has a 20% rule. Implemented by Google Founders Larry Page and Sergey Brin in 2004, it’s designed to give employees one full day per week to work on a Google-related passion project of their choosing or creation. It’s the same strategy that created Gmail, Google Maps, Google Talk, Google News, AdSense, and many others.

The point being, words like agile and innovative don’t have to be words that are only synonymous with startups. B2B companies can instill a challenger’s sense of agility through the behaviors and culture they nurture. If you’re wondering how a B2B brand knows if it should adopt a challenger mindset, there’s a wonderful diagram created by Michael Hay, a business leader with fifteen years at IKEA, that can help. Outlining four essentials for driving a successful change of strategy, it acts as a checklist for recognizing and delivering change.

need for change

Good Artists Copy; Great Artists Steal

At the end of the day, there are many lessons that B2B brands can steal from the challenger world. Are you leading with a strong story that unequivocally answers the question, “Why do you do what you do?” More than meet a singular need, are you meeting the needs of today and tomorrow better than anyone else? Are you talking with lead adopters at the front of the innovation curve and making them evangelists for your brand?

Perhaps the most important lesson that B2B brands can glean is in how they hire. As Adam Morgan writes,

“Employees at challenger brands require different qualities. They need to be mission-driven. They need to know why they get out of bed and go to work every morning and they need to be passionate about the problems the company is trying to solve. Being a maverick is also of far greater importance at a challenger, the opposite of at a larger organization where dissent is considered a flaw. Employees need to ask the provocative questions and not just take risks themselves, but also to be tolerant of risks that others might take.”

To learn more about how your product-proven B2B brand can benefit from adopting a challenger mindset, contact Tracy Lloyd at [email protected].

To finish reading our three-part challenger series, check out: Part Three—Challenger Brands: Design that Disrupts

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.

B2B Tech and AI Brands Should Harness Emotion

Posted on by Tracy Lloyd

B2B brands deserve the same level of effort as their B2C counterparts

We were talking with someone the other week about the role of emotion in brand, and they said, “Sounds great for consumer brands, but I can’t see it working for a B2B brand.” Well, we begged to differ! Indeed, we believe B2B brands have tremendous opportunities to differentiate by building emotion into the foundation of the brand.

The strongest B2B brands give people something to understand and something to feel. The key is to define the company’s Conviction—what it fundamentally believes—and the Emotional Impact that conviction should create.

Why Emotion Matters in B2B Branding

Strong B2B branding is about digging deep into a company’s products and services and finding emotional connections to the needs, beliefs, interests, and aspirations of people. (Don’t stop reading; this is the good stuff most B2B marketers overlook.)

It is about aiming for a meaningful outcome from your commercial endeavors and recognizing that when you touch people in meaningful ways, they pay you back.

Your employees work with greater purpose and get more satisfaction from their work. Your customers become more loyal, spend more money with your firm, and recommend your brand to their peers. Your supply and distribution chains become more responsive to your needs.

Building emotion into a B2B brand isn’t about creating “emotional” advertising that gets people all misty-eyed about your widgets.

Rather, it is about conveying the meaning and evoking the emotions that draw people closer to you and set you further apart from your competition.

And when B2B brands deliver in these ways, it is one of the most powerful ways to differentiate, grow revenue, hire top talent, and more easily deliver customer success stories.

Here are five additional reasons why B2B brands should actively pursue emotive branding:

1.  Business audiences wake up as humans. From the CFO to the data scientist to the salesperson to the receptionist, everyone in your business wakes up as a living, breathing member of the human race; a race as driven by the way they feel about things as anything else. By marrying your rational message to distinct meaning and feelings, you connect to people on a human level (and, as you well know, people like to be treated that way).

2.  B2B brands desperately need ways to differentiate themselves. Widgets easily blur into other widgets. It is increasingly difficult to differentiate on a product, feature, or service level as competitors find it easy to quickly duplicate innovation. So, where can B2B brands effectively differentiate? We think it’s by connecting to people on a higher level through meaning and feelings. It’s not as difficult as you think.

3.  Engaging employees is vital for B2B brands. In many B2B scenarios, it is the company’s own employees who develop, produce, market, and sell their offerings. Creating a sense of common purpose, motivating people to work effectively, and encouraging them to promote a spirit of collaboration are important cornerstones for any B2B enterprise. Emotive branding provides these cornerstones by creating a sense of purpose and direction in a humanizing and welcome way.

4.  B2B brands enjoy many deep brand moments. B2B customer meetings, a visit to the executive briefing center, and trade shows are deep brand moments that give B2B brands wonderful opportunities to convey their brand in new and differentiated ways and evoke positive feelings. Emotive branding offers interesting tools that help B2B professionals reconfigure, reshape, refine, and enhance these brand moments in often surprisingly subtle yet powerfully meaningful ways.

5.  There’s proof in the pudding. All of us at Emotive Brand have B2B experience (as well as B2C). We work with product-proven B2B technology and AI companies approaching moments when how the market sees them matters most—from strategic transformation and category shifts to enterprise expansion, fundraising, acquisitions, and exits.

For B2B companies, differentiation isn’t only about what the product does. It’s also about what the company believes, why that matters, and whether the market can feel the difference.

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.

Is Revenue Hiding in Plain Sight? Six Steps to Refocusing on the Customer

Posted on by Stephen Banbury

Leading a B2B technology and/or AI organization is a lot like trying to change the wheels on a bike while you’re still riding it. Half of the time, you’re rethinking internal systems and how to assemble them in new ways. The other half, you’re just trying to keep the business running and avoid any major potholes. There are many different ways to drive an organization, but if you’re not thinking about customer experience at every touchpoint, it might be time for a tune-up.

Sales, Engineering, or Marketing?

If you’re a sales-led organization, you’re primarily focused on revenue, deals, price, and market share. You empower your sales team, invest in training, and drive a disciplined, well-executed process. At the end of the day, you want them to hit their quotas. This model can be very effective. The challenge is that each individual salesperson often creates their own tools to get the job done. This can result in an inconsistent brand experience, where every customer is getting a different version of the story. Moreover, a sales-over-everything culture can create burnout and impact your roadmap with one-off requirements that can’t be scaled across the customer base.

Hundreds of startups in Silicon Valley are engineering-led organizations, with a heavy focus on sophisticated software, data, and analytics. Code supersedes everything, and every possible process is optimized for iterating as fast as possible. When you move fast and break things, you can create something extraordinary. But you can also fall into the ideological trap of building just for the sake of it. It’s not that you can’t be successful, but you run the risk of creating feature functions that don’t satisfy an unmet, underserved customer need.

Marketing-led organizations are all about researching and identifying products or services that your customer needs and wants. In theory, it’s a fantastic model that is mutually beneficial to both the customer and the organization. Unfortunately, in practice, there can be some barriers to entry. Startups, for example, often don’t have the luxury of being marketing-led, as they need to allocate their resources to engineering and sales. Marketing is something they’ll invest in later when they are doubling down on growth. In addition, it can be trickier to get consensus in a marketing-led organization. Whereas sales and engineering have more objective metrics to fall back on, the success and execution of a marketing-led organization often hinges on whether it becomes an essential part of a company’s DNA.

Customer Experience Is the Best Teacher

While all of these paradigms have their pros and cons, if your organization isn’t focused on customer experience at every touchpoint, it doesn’t matter which function is leading because you’ll be severely limiting your growth. The era of asymmetrical communications—top-down or inside-out, where companies push out messages in one direction—just isn’t working anymore.

Customers are more informed, more dynamic, and have higher expectations than ever before. They are expecting a nuanced, two-way conversation.

Plus, the link between online reputation and business performance is staggering. A recent study of the hospitality industry by Cornell University found that for every one percent improvement in a hotel’s online reputation, its revenue per available room improves by 1.4 percent.

Companies need to be receptive and customer-centric if they want to thrive in this climate. This starts with an authentic focus on providing a superior customer experience backed by real conviction—a clear, authentic belief in why your business exists and where it’s going. Why? Because conviction is not only contagious—it sustains growth. According to New York Times bestselling author Simon Mainwaring, 91 percent of consumers would switch brands if a different one was purpose-driven and had similar price and quality.

The Spirit of Customer-Centricity

Now, you might think that marketing is the only place for such a customer-centric mentality, but that’s not the case. One of the biggest mistakes you could make is thinking that the customer only interfaces with a singular marketing message or website. They interact through the product, through sales, or by phoning client services or tweeting at a support channel. All of those touchpoints have to represent the company and brand in a meaningful way.

If you’re a VP of Engineering, chances are you don’t want your top brains spending a lot of face-time with a customer. You want them in front of the screen where they can put their talent to work. But that doesn’t mean you can’t take steps to instill a spirit of customer-centricity in their role.

For instance, product managers should be regularly analyzing the interactions of the customer with the product, as well as talking with customers directly, so they can turn those insights into requirements for engineers. It’s about getting the perfect balance of qualitative and quantitative inputs. If you don’t consistently remind your employees who they are building for, they can lose track of the “Why?”—that larger, aspirational goal of why you’re building products in the first place. Here are some tangible steps every organization can take to create a culture of customer-centricity.

Six Steps to Refocusing on the B2B Customer

  1. Don’t make assumptions about your customers. I’ve been in countless meetings where someone quickly whiteboards a customer journey—all without ever talking to a real customer. When NYPD Commissioner Bill Bratton was tasked with reducing crime in New York, he didn’t just read reports—he rode the rails himself. Quantitative data will get you far, but you can’t really put yourself in the customer’s shoes without qualitative data. That’s how you truly get an outside-in perspective.
  2. With B2B, never forget the customer’s customer. When you’re working with a large enterprise, it’s easy to forget the effects your decisions will have on an individual. You must think all the way through the customer journey. Try to create meaningful outcomes at every step in the process.
  3. In the B2B marketplace, you should design with the same love and attention to detail as you would for consumer products. You may think, “I don’t care how it looks, it just needs to work,” but in an increasingly crowded marketplace, creating differentiation through a delightful customer experience is key.
  4. Never underestimate the power of authentic customer stories. They serve as great collateral for sales, marketing, and social media and remind those in your company who don’t get to interact directly with customers of the impact they are making. Currently, 71 percent of millennials report feeling not engaged at work. But if you’re able to create a situation where employees derive meaning from their work, everything changes. A recent Harvard Business Review study found that employees who derive meaning from their work report almost twice the job satisfaction and are three times more likely to stay with their organization to fuel business success.
  5. Consider your partners. Especially if you’re a B2B selling through a channel, you need to be cognizant of the needs of your partners, as well as your customers. How you show up to your customers is incredibly important, and that’s why you must always maintain brand integrity through each and every channel.
  6. Executive alignment is everything. When you get alignment at the highest level, it cascades throughout the whole company, ensuring that all functions are cohesive and on board.

Customer-Centric ≠ Customer-Led

You may have noticed that I have avoided the phrase customer-led. There’s a key difference between being customer-centric and customer-led. As Henry Ford said, “If I had asked people what they wanted, they would have said faster horses.” Everything you do should be aimed at creating a fantastic customer experience. Nonetheless, you don’t want people-pleasing to get in the way of innovation. Customer feedback is incredibly important, but it can’t be the only data point. When that happens, it can lead to a dangerous feedback loop that creates tunnel vision. Trust your team, create an environment for risk-taking, and then go test the results.

At the end of the day, it doesn’t really matter conceptually who is driving the company. What matters is that everyone deeply understands the pain points of the customers they serve. Everyone, regardless of role, should have a relationship with the customer.

As a leader, you need to facilitate an internal evolution where employees are not only passionate but can see the real-world results of their work. Belief is one of the most powerful tools in business. When people believe in what they are doing, they work harder, smarter, and with their whole hearts.

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.

How to Launch a New Brand Category

Posted on by Tracy Lloyd

Launching A New Brand Category

The decision to join an existing category or to launch a new brand category is not an easy decision. Evaluating your product maturity, the product roadmap, and overall market maturity is critical. Once the decision is made, the strategy shifts to creating the right budget and plan to launch the new brand category. Building momentum is paramount to both the category’s success and, by proxy, your own brand’s position as the category leader.

As we’ve previously discussed, timing is critical for launch. You need to consider factors of competition, messaging, production, and market forces. And when the light is green, launching a new brand category with your brand as the de facto leader means getting buy-in, quickly. Building momentum for your new category, attracting important users and creating buzz necessitates its own strategy, one that has to be developed concurrently with defining and naming the new category.

Why New Brand Category Launches Fail

Just because you have a brilliant name doesn’t mean your category will be adopted. In fact, most fail. Lack of preparation, especially when it comes to budgeting, often results in categories that fizzle out. Businesses are often so focused on designing, manufacturing, and promoting their own product that they postpone the effort needed to market a newly developed category. And before they know it, it’s too late. The new category launch needs to lead your brand into the arena, not the other way around.

Common mistakes for launch include not creating enough context for the category, making claims about the category that fall short, failing to create enough distinction from competitive categories, missing the mark on customer education (people just don’t get it), or jumping the gun on timing. Creating a new brand category requires the same rigor as launching a new brand or new product.

Many of these failures have something in common: the company knows what it has created, but the market doesn’t yet see it the same way. That’s a version of what we call the Belief Gap—the distance between what you know to be true and what the market is prepared to recognize and believe. For a new category, closing that gap means giving people enough context, distinction, and repetition to understand why the category exists and where your company fits within it.

When developing your strategy for launching a new category, these five tactics are key. 

1. Be Consistent with Messaging
Just as you’ve developed and tested messaging around your brand, developing the messaging around your new brand category is equally important. Consistency is everything. In order to build traction, you’ll need competition, influencers, and customers to grab onto a clear and concise message. Everyone needs to be on the same page about what the category is, why it’s better than the alternative, and why it matters. It may be tempting to embellish the messaging with claims that make it sound remarkable, but don’t. You’ll need messaging that is repeatable, authentic, and true to your brand in order to be picked up by your audience. Test the category messaging, and assuming it’s working, stick to it.

2. Generate Competition
It may sound counterintuitive, but when you are creating a category, competition helps legitimize a market and increases the size of the pie. Your brand will actually benefit if others are spending their marketing dollars to help popularize the value of what you are doing. The key, however, is to be first to market (see #1: owning the messaging around the category)—and continue to find ways to elevate yourself above the crowd, while maintaining both a product and thought leadership position.

3. Tap Into Influential Early Adopters
The snowboard surpassed the snurfer as a category when Burton came onto the scene with a posse of well-known surfers and skaters who were early adopters of the new sport. They were not only the target audience for snowboarding. They had enough cultural clout to make snowboarding popular. When launching a new category, finding ambassadors with strong reputations will help raise awareness for and substantiate your category.

4. Popularize
Otherwise known as PR. Keep in mind that the category is the focus of the PR efforts, not your brand. Focus on cultivating buzz around the category in an authentic way. This requires some restraint on behalf of your brand. Drawing too much attention to your brand right out of the gate is a misstep. This is because people won’t yet have a way of talking about it. So create context first. Then, generate conversations around the category with a strong media presence (industry influencers, bloggers, press, and social media should all be activated). The buzz around your brand will follow.

5. Educate Customers
Host conferences and events—both in person and online—that use the category name. Educating customers about the category should be the central driver for marketing. Build your reputation without overselling yourself. Establishing industry user groups with digital meetups is a powerful way to spark conversations and create groundswell with a wide audience. With enough momentum, your brand’s leadership will be in position as a thought leader. And further embedding the category and subsequently your brand in customers’ minds.

The Rewards of a Strategic Category Launch

Identifying a new category and building it from scratch can serve as a powerful path to growth for your brand. And the effort involved pays off. Category creators experience fast growth and receive high valuations from investors. Category leadership is one of the clearest value-defining moments a company can create for itself—a point where the market’s understanding of who you are directly shapes how you’re valued. Creating a new category, your brand will be in a solid position to surpass the competition. Or break into a flooded market. On top of that, your brand will be positioned to own the category as the de facto leader. Category creation is nothing short of a game changer.

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.

Aligning Business Strategy to Brand Strategy for Long-term Growth

Posted on by Tracy Lloyd

Planning for Tomorrow

We’ve written a lot about the importance of aligning brand and business strategy. But many leaders dismiss the business strategy as unnecessary to the brand strategy. However, without understanding where the business is going, the brand can’t help the business grow in strategic ways.

Aligning Leadership

It’s obvious to work with the marketing team when developing a brand strategy. But gaining clarity on the business strategy can’t happen in a silo. You can’t develop a coherent brand strategy without internal alignment around the business strategy. That means bringing together the product, engineering, operations, sales, marketing, and HR leaders alongside the CEO to align on the direction of the business.

Aligning executives around where the business is headed helps us create the right brand strategy to achieve the strategic goals for the business strategy. Facilitating intensive executive interviews and running workshops within the leadership team goes a long way. With clarity around the business strategy, we are in a better position to ensure that the brand strategy we develop is tightly and strategically aligned to business goals and objectives.

What Your Business Strategy Should Answer

It’s important that when aligning leaders around a shared and articulated business strategy, you answer the following questions. The answers to these questions help us do the strategic work for you.

  • What are the short- and long-term goals for the business? Is there an exit strategy? A merger or acquisition in the future?
  • What are the revenue and growth expectations? Are there specific target revenue goals the board is looking for? Your investors? Wall Street?
  • What is the growth strategy? What is your pricing model? Are you selling products or solutions?
  • What’s the human capital plan for achieving the desired business goals? Does that involve recruiting a different and higher-level team in order to execute?
  • What is the product road map? Are you entering into new markets? Developing new products? What are you building vs. buying to enhance your product offering?
  • Is your business set up in the right ways to achieve your goals and objectives? Do you need to shift your organizational structure? Are you ready to hire in a C-suite team? What do they need from the brand?
  • How should you allocate resources in order to accomplish these goals?

These questions are integral for shaping the brand strategy—helping to guide your business toward its goals and objectives in the most efficient manner.

Many of these questions point toward the same thing: the value-defining moments—a fundraising round, an acquisition, an IPO, a major product expansion—when the market’s understanding of your business will matter most to how it’s valued.

Clear Business Strategy Enables Clear Brand Strategy

With the plan for the future of the business clarified, the brand strategy will answer:

  • What category do you fit into?
  • How do you define market fit?
  • What is the competitive landscape?
  • What is your positioning in the marketplace?
  • Who are your top target audiences?
  • What is the value proposition?
  • What is your Conviction?
  • In what ways is your brand unique?
  • What Emotional Impact do you want to evoke?
  • How does your brand look and feel?
  • What voice does your brand speak in?

With clarity on these questions, we can build a Brand Foundation that connects the direction of the business to the way the company needs to show up in the market. At its core are the company’s Conviction—what it fundamentally believes—and its intended Emotional Impact—how that belief should be experienced. From there, positioning, identity, voice, and other expressions of the brand can be built from the same strategic and emotional source.

Business strategy and brand strategy need to work together. Aligning the brand strategy to your business strategy makes your brand better positioned for success. As a result, you will differentiate your brand and make it more meaningful. Defining a clear business strategy makes it easier to create a roadmap that is tailored toward your brand’s short- and long-term growth.

And most importantly, leaders who see the value in sharing their business strategy and long-term vision for their business will get far more value and a stronger ROI from a brand strategy.

Learn more about the power of aligning your business and brand strategies.

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.