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Tag: B2B Brands

Creating a Brand That Resonates: 3 Grammy-Worthy Lessons from Tracy Chapman’s “Fast Car.”

Posted on by Nick Ott

Is your brand telling a story for now or a story forever? Take a lesson from pop music and learn how to create a brand that lets your customers feel like they “can be someone.”

Imagine a slightly different 2024 Grammy Awards. In this one, there’s still a comeback performance from a reclusive 1980s star, but instead of Tracy Chapman singing “Fast Car” alongside Luke Combs, it’s Billy Ocean singing “Get Outta My Dreams, Get into My Car.” Can you picture Taylor Swift singing along rapturously to his lyric: “Lady driver, let me take the wheel”?

Probably not, but why? Both “Fast Car,” and “…Get into My Car” were released in 1988 and Ocean’s was the bigger single that year, number 15 on the year-end singles charts versus 76 for “Fast Car.” So, why was it Tracy on the stage in 2024 instead of Billy?

Emotional resonance
While Billy Ocean still has his fans (I’m one), his singles are largely characterized as novelty hits: bright, catchy, quick hits of dopamine. If “Get Outta My Dreams, Get into My Car,” were released today, we’d say it was written with engagement in mind. It could inspire a TikTok dance.

“Fast Car,” on the other hand, has only grown in popularity, becoming a staple cover of artists spanning generations and genres, all of whom want to do what that song does uniquely well: connect emotionally with their audience. It communicates the eternal human desires for escape and rebirth—desires that are universal and enduring. It gives a voice to people with those desires. In this respect, Tracy Chapman is capable of speaking for them on an emotional level.

At Emotive Brand, we create brands that aspire to deliver the emotional resonance “Fast Car” delivers, and believe there are a few things that any company can learn by connecting the songwriting process to the brand-building process.

1. Consider the emotional needs of your customers (not just their material needs)
“Fast Car” is a song with a story: its protagonist is a woman stuck in a cycle of poverty and struggling to care for an alcoholic father. While many people can empathize with that, not everyone can see themselves in it. “Fast Car” feels universal because it tells us the emotional needs of its protagonist, not just her material ones: wanting to belong, wanting to “be someone.” Nearly everyone knows what that feels like, regardless of circumstance.

Brands should do this too, regardless of industry or offering, because one way or another, to some degree or another, every buying decision is an emotional one. No matter how rational or materialistic your customers may seem at the moment of decision, they are human beings with human needs, goals, and emotions. If your offering helps your customers cut costs or make a business process more efficient, perhaps your brand is helping them advance their career or gain the respect of their peers. As we’ve recently said to one client, “even CFOs have feelings.”

2. Make your story timeless
A good story can always grab attention, but to endure, it needs to resonate beyond the moment. Tracy Chapman’s own brand was that of an “activist” singer (her second single was “Talkin’ ‘bout a Revolution”). She could have written “protest songs”: straightforward stories about the specific political and social issues of her day, but songs like “Fast Car” offer a different perspective, framing social issues through the lens of perennial, emotional desires.

Similarly, while your product or service may be meeting a need that is very much of the now, your customers’ most important needs are their aspirations: longer term goals that are often both primal and enduring. You do your brand an enormous disservice if you don’t identify those aspirations and connect your offering to that distant horizon. If you make plain to your customers how you can help them reach their goals, your brand can truly resonate.

3. Share the spotlight
As we’ve seen, for most listeners of “Fast Car,” the song isn’t about Tracy Chapman, or even about an unnamed protagonist; it’s about them. Instead of putting the spotlight exclusively on the singer of the song, “Fast Car” lets listeners hear themselves within its lyrics and makes them the hero of a shared narrative.

There are few more important lessons for any brand to learn. Even with a truly revolutionary, world-shaking offering, a brand is almost always better off being an enabler of heroic change than the hero or heroine making that change. Iconic consumer brands (and iconic musicians) have understood this for decades, but many B2B brands still struggle with it.

Today, many brands are built like a Billy Ocean hit, with more hook than pull. Whether that means confusing their product with their brand, or hyper-focusing on the tangible benefits they offer at the expense of the needs of their audience, they tell a story exclusively about themselves, and one their customers can’t see themselves in. But if you can create a brand like “Fast Car,” tapping into near-universal desires for things like belonging and significance, you’ll forge emotional bonds with your audience that will endure beyond that first attention-grabbing moment.

Market Insights That Come from the Heart

Posted on by Emotive Brand

Asking different questions can reveal new insights about your market.

No matter what your company sells, the markets where you operate change constantly. One day the sun is (metaphorically) shining, and the next day a tanker gets stuck in a canal, there’s a virus outbreak, a prominent bank fails, a fragile aging musician opens fire on a twelve-pack of beer, or some other event happens to change our collective outlook.

Reading the tea leaves of market dynamics is both art and science. There is no shortage of brilliant people putting advanced technology to work to uncover patterns and make predictions for all types of scenarios. At Emotive Brand, we believe that in addition to market analytics, there are emotional insights that you and your team can gather that can help you paint a fuller picture of how your world is shifting and the role your brand can play in keeping your business in front of these changes.

Emotion Is Critical to Your Peripheral Vision

In their book, Peripheral Vision: Detecting Weak Signals That Will Make or Break Your Company, Wharton professors George Day and Paul Schoemaker wrote, “You must ask the right questions to identify what you don’t know so you can explore the edge of your business… You must identify new sources of information or new ways of scanning to unveil important but hidden parts of the periphery.”

Emotions, while harder to quantify, offer critical insights into your market opportunity. From the macro to the micro levels, emotional information can explain the synaptic connections between what’s happening in the world and what’s happening in your business. While emotions don’t answer everything, they do provide a critical layer of context that makes market behaviors seem less arbitrary and a little more “human.” And as you get more attuned to how the emotional landscape contributes to or detracts from your success, you gain the confidence to speed up decisions, make better bets, and deploy your brand in the best ways possible.

Below are a few lenses you look through to develop market insights that will expand your peripheral vision as a business:

Macro Forces

The economic outlook, employment and wage trends, the regulatory environment, political and cultural currents, public health issues, environmental issues, social trends, and other top headlines—these primary ingredients create the bouillabaisse of market dynamics. But how often do you look at these macro forces as waves of emotion moving through the population? Looking at the feelings generated by the headlines that impact your market gives you insights into opportunities for the role your brand needs to play in the world. And having this conversation with your team every week keeps your brand in tune with the world.

The Category

There’s a baseline, meat-and-potatoes narrative that defines the category where you compete. Many of our clients in the enterprise technology space discover that they default to telling a category story, which in general is pretty generic. Differentiation comes down to products and features—your “what” and “how”—rather than the articulation of “why” your company exists. Categories drive sameness for the sake of making easy comparisons, and the safe players tend to hold to the center. Emotion gives you a fulcrum to break out of the box, or better, expand it, to see and understand what you see as possible. And when people connect with your vision for how you can change the world, there’s a high likelihood they’ll be rooting for your success.

The Competition

As your competition grows more sophisticated, they will look to claim a specific emotional territory. Branding in consumer packaged goods is where you find true expertise in using emotion to claim specific turf. How else can you choose from the 27 different toothpaste brands on the shelf? For longer sales cycles, once someone is in the consideration phase, it all comes down to the emotional cues your brand delivers that elevate the decision-making from rational analysis to the emotional moment of commitment. By understanding the emotional space your competition is trying to own and ensuring your emotional space is better defined, more compelling, hyper-relevant, and executed with originality, you’ll gain the upper hand as you compete for the same customers.

Your Customers

Do you look at your customer as the person with the budget and purchasing authority? Or, as someone driven by human desires and motivations? Seeing customers as people you can make successful allows you to engage with them on a deeper level. You tap into their ambitions and their fears. You ask different questions that give you insight into how they want to succeed, instantly deepening the relationship. And when you think of the customers you have today as the leaders of tomorrow, it pays to invest in building their loyalty early. When a brand builds deep, meaningful connections with customers, you earn the permission to innovate in new ways and lead your customers to new destinations. The trust you build inspires them to come along for future journeys.

Users or Consumers

B2B. B2C. B2B2C. B2H. We like this last acronym because we believe the best brands are Business to Human. The humans could be the people buying and consuming your product. Or they could be your partners, channels, or resellers you depend on to bring your brand to different audiences. No matter where you sit in the value chain, the question to ask is, what emotions do users or consumers count on you to help them feel? The mechanics are different when selling hand soap versus a SaaS platform, but it still comes down to delivering an experience that communicates emotion across the entire value chain. Creating emotional bonds with people turns them into true advocates and evangelists. Having a great product is key to connecting with consumers. But having an emotionally-driven brand accelerates your ability to increase market share, galvanize a tribe, or lead a movement.

Your Company

Your company is a system of functions that work together to deliver a product, service, or offering. But how connected is your company to the emotions that your brand stands for? Do people proudly wear your swag? Do they consistently engage customers and partners in ways that convey a clear set of emotions? When your company is clear about the feelings behind your experiences, you can stand out in any market. Because it’s the companies who own the emotional experience inside and out who claim a stake in the ground and are genuinely different. And according to the people working inside them, truly better.

By looking at each aspect of how you go to market through the lens of emotion, odds are you’ll uncover some white space you haven’t considered and some insights that can sharpen what you’re already doing well. And if you ever need a partner exploring emotion-driven market insights, that’s what Emotive Brand does every day.

Why Do Billion-Dollar Companies Use Stock Photography?

Posted on by Emotive Brand

The following pictures are from the websites of Fortune 100 tech companies in the year 2019. I did not edit or manipulate them in any way, and most of them are only one click away from the landing page. To reiterate, these are companies that drive billions of dollars in revenue, and often spend years crafting their identity.

Stock Photography 1

Three business professionals inexplicably working on one computer, eleven people smiling into the same void, a hand with the power to emit data-point holograms – this is the visual language of stock photography for enterprises.

When it comes to the subject matter, there is a myriad of topics, but as Megan Garber of The Atlantic wrote in 2012, “One of the most wacky, wondrous elements of stock photos is the manner in which, as a genre, they’ve developed a unifying editorial sensibility. To see a stock image is … to know you’re seeing a stock image.”

The benefits of using stock are obvious: cheap, easy to implement, mostly inoffensive, time-saving. But why do so many lucrative companies with the time, resources, and money needed to produce authentic visual assets use stock? Either it doesn’t matter, or companies don’t understand how much it’s hurting them.

Stock Wastes Real Estate

According to an eye-tracking study by Nielsen Norman Group, people gloss over or entirely ignore generic or stock images. Every stock image is like a blank lot on the most valuable strip of real estate your brand has: your website. Regardless if stock isn’t detrimental to your brand, at the very least, it’s invisible. And in a crowded marketplace, whatever isn’t actively working to create meaningful differentiation is hurting you in the long run.

Stock Hurts Your Employer Brand

While there has been an effort in recent years to diversify representation in stock, it’s still a field that is predominately white and male. It may be unconscious, but when you lead with photography that doesn’t allow for other viewpoints to exist, you’re shutting yourself off to future talent.

Seventy percent of women don’t feel represented in media and advertising, and those who purchase stock photography are on the hunt for more inclusive and diverse images. Getty reports huge increases in the following terms over the past year: “real people” 192% increase, “diverse women” 168% increase, and “strong women” 187% increase. With authentic creative, you pull in talent because they see your real team, rather than a computer-generated idea of “teamwork.”

Stock Photography 3

In a great post over at Intechnic, they compare the difference between real and staged photos. One of these women is a real Project Manager, the other woman is from a generic stock photo featured on countless websites. Can you tell which one is which?

It seems small, but the net result of using authentic visual language adds up over time. All of it works toward making your brand identity more approachable and tangible. People will feel more comfortable contacting you, inquiring about a job opening, trusting your products, doing business. As they say over at allBusiness, “There’s nothing more inauthentic than a professionally staged photograph of people who clearly don’t work at the company. It puts your company behind an overly polished veneer that makes you seem distant and possibly uninviting.”

Stock Sacrifices Your Vision and Brand Affinity

Stock Photography 2

Images have a language of their own. For instance, this image tells me, “We need more computers at the office.” When it comes to your brand, your product, your vision of the future, why would you want to lead with someone else’s words? Even if you spend hours burrowing deep into the wormhole of royalty-free images, you’ll always end up making a concession on the integrity of the brand. As writer Grant Epstein says, “Imagine if a print ad for Coca-Cola used a generic image of people holding cups of unidentified brown liquid. It would be so bizarrely off-brand that you wouldn’t even identify it with the company at all.”

A Revolution Is Coming for B2B Design

For the record, there’s nothing inherently evil about stock photography. But for me, it speaks to a larger trend that I don’t quite understand. Why are so many companies, especially those in the B2B tech sector, comfortable with poor design? Why is there such a mental division between our expectations of what B2C and B2B should look, feel, and sound like?

As Ross Simmonds writes in his post, “Why Are Most B2B Websites Designed So Poorly Even in 2019?” from usability challenges to inconsistent visual assets, there’s no shortage of aesthetic issues in the field. Traditionally, B2B companies have complex sales cycles and logistics to convey. Trying to explain CRM, ERP, or inventory management software is obviously more aesthetically challenging than featuring a gorgeous consumer product. Still, that doesn’t mean people are willing to accept poor design, repetitive visuals, or a lack of differentiation. It doesn’t matter how good your product is: nothing sells itself.

“As the average age of B2B buyers drops, their expectations for the online experience rise,” writes Simmonds. “These buyers are expecting a buying experience that resembles something they’d find visiting Amazon, eBay, Etsy or their other favorite online retailer. The best website experiences are created from a place of empathy and a keen understanding of the goals a buyer has when they visit your site.”

As with any challenge, there is also a massive opportunity here for B2B companies that are willing to lead with something bold, emotive, and design-forward. Don’t package your brilliant product in bad creative.

Emotive Brand is a brand strategy and design agency in Oakland, California.

Storytelling Is the Best Bridge Between Customers and Solutions

Posted on by Emotive Brand

Once Upon a Sales Deck

Salespeople want to sell. This much we know. Often, in our conversations with clients or in our perusing of sales decks, we hear a similar refrain. How do we cut to the chase and get to the meat? We don’t blame them. In today’s millennial-influenced age of purpose, you could sit through a narrative, a manifesto, a history lesson, a personal testimony, and a video on corporate social responsibility all before learning what someone is actually selling you.

That’s the balancing act. You’re only as strong as your story—but if your story goes on too long, meanders, or doesn’t naturally bridge to your solutions, people will read something else. When done properly, a story is the shortest distance between what your brand does and why people should care.

The Cost of Confessionals

Consider this study conducted by Origin/Hill Holliday. They asked 3,000 online panel participants between the ages of 23 and 65 about the perceived value of various listings. In every case, the addition of a story—whether it’s from a customer, an origin story, or even short fiction—increased the value, sometimes up to 64 percent!
storytelling

We hate unnecessary front-matter in sales decks more than anyone. But when you look at the numbers, it becomes clear that storytelling isn’t trite, it’s a trenchant tool. In a short amount of space, stories can do the heavy lifting of connecting your vision to your portfolio. As much as you might want to dive directly into the organizational prowess of your cloud infrastructure, it’s worth pausing to discuss the transformational outcomes of your product. What happens when everything works like it’s supposed to? Picture the worst day of your customer’s life—how does their experience change when they interact with your brand?

In a Crowded Marketplace, Far, Far Away …

Take the stylish and digitally-minded luggage brand Away. In an incredibly crowded marketplace, they’ve been able to differentiate themselves through their sleek design, cost transparency, and use of storytelling to elevate their solutions. Their blog isn’t about the intricacies of wheel design—it’s a travel magazine designed to activate your wanderlust. (And then, of course, buy their products.) As they say in their narrative, “If you’re looking down at your dying phone and broken bag, you can’t see up, out, and ahead to the world in front of you.”

By using storytelling to articulate the highest possible value, they take the customer on a journey from product to benefit. A feature is what your product does; a benefit is what the customer can do with your product. As goes the saying, people don’t buy features, they buy better versions of themselves.

This is in no way limited to B2C—B2B brands can be emotive, and should be. According to research by Google in partnership with Motista and CEB, 50% of B2B buyers are more likely to buy if they can connect emotionally with your brand. It starts with your goals, objectives, mission, and vision. But beyond that, it’s being able to communicate the professional, social, and emotional benefits one experiences in addition to the actual product. Storytelling can go a long way in bridging that gap.

The most important thing to remember in crafting your story is authenticity. Away sells luggage, they tell travel stories. Lenovo sells computers, they tell stories about people doing innovative things with computers. “When authenticity is put forward as the priority,” says Taj Forer, Co-founder & CEO of fabl, “the emotive stories will generate themselves as the organic byproduct.” In other words, you’re not allowed to airlift some emotional story into your brand if it doesn’t make sense.

Equipping your sales team with the right library of emotive stories gives them even more arrows in their quiver. So, they can do what they do best: sell.

Emotive Brand is a San Francisco brand strategy and design agency.

Why Have a Purpose Beyond Profit?

Posted on by Tracy Lloyd

Developing a purpose beyond profit business strategy has been gaining momentum in the business world, with both positive and negative attention.

For decades, enterprises have had “mission statements”, “vision statements”, and  “values”. Check almost any corporate website and you’ll find these “drivers” of the business buried deep down and many clicks away from the surface.

Despite having taken on these important steps to say what their business is all about, there’s often a big difference between what they intend, and the effect they have. The fact is, these tools of business have rarely gained much traction outside of the C-suite.

Defining Purpose

A “purpose” is a more powerful and effective tool because it engages in a way that matters to a wide range of people across an organization. It is not dry, administrative, and full of corporate jargon. It doesn’t set a goal that feels irrelevant outside the C-suite. Rather it is an idea that touches upon a quest for meaning and purpose that is universal in appeal, while at the same time relevant to the business.

People connect to a purpose. Within the purpose they see room for themselves to do something meaningful with their work lives. They feel closer to, more aligned with, and willing to help the business.

A good purpose can radically alter the customer experience as well, as the brand gradually starts to live up to its purpose and make life better in meaningful ways. As such, products evolve to embody greater meaning, the changing attitudes and character of the staff leads to more meaningful service, and every experience with the brand more clearly separates what it does from its competitors.

Think of purpose as a “North Star” for your organization, not as a marketing message. Let it help shape, guide, and align the attitudes, beliefs, and behavior of your people. Let the energy that new spirit generates create a beacon that attracts new customers, job recruits, partners, and others to your brand.

Why look beyond profit?

The most powerful purpose statements look beyond profit. This means they talk only of the good the brand seeks to create without stating the obvious goal of every business: profit. It is within the context of profit making that goodness makes a difference. People always remember the profit orientation of a meaningful brand, but it is the meaning the brand conveys that leads people to appreciate and prefer that brand.

While it may seem counterintuitive to not include the profit motive—after all what will shareholders think?—the benefits are clear. Having a purpose is not about forgetting about profits, it’s about changing how you think about the positive outcomes that happen when you make profits.

How does one define a purpose beyond profit?

Strong purpose statements flow from the emotional impact that is generated by the prime meaningful outcomes the brand produces through its products, policies, procedures, and behaviors. The ideal purpose operates on a level that makes it possible for even the most disparate people to see the relevance of the brand to their lives.

The outcomes to which the purpose points are the positive impacts that are made by the brand across the personal, social, or environmental realms. Positive impacts are those that add to the individual or collective well-being.

Everyone affected by the brand should feel that the purpose is personally relevant and emotionally important, that it embodies an ideal they share, and that they want to be part of fulfilling that promise, whatever their role.

As such, the language of a good purpose is anything but corporate-speak. Jargon gives way to simple, honest, and memorable words and phrases. The voice is positive, uplifting, and purposeful.

A brand purpose is not a tagline

A purpose is not written to fit the style of a slogan or tagline; it contains all the thoughts it needs to engage and inspire people. A new brand purpose may well inspire a new tagline (as well an overall communication style) for your firm. Though we caution you to be realistic about how much a tagline can achieve with respect to creating a meaningful difference. Remember, real change won’t come from what you say in advertising and marketing, but from the emotions your brand evokes in every interaction.

Download and read our Purpose Beyond Profit white paper.

Emotive Brand is a brand strategy firm.

 

Navigating the New Norm: Fast Forward for Efficient Growth and Strategic Stability

Posted on by Tracy Lloyd

We work and compete in a fast-moving world, driven by an accelerating pace of technological and social change. The markets we compete in shift quickly, competition intensifies, and expectations rise. Flux is the new normal. This increases the pressure to enhance efficiency, sharpen competitiveness, and improve profitability—all at the speed your business demands.

As a brand strategy firm, we understand that many of our clients, especially those operating in crowded, in-flux categories, need a much more agile approach to address the changing dynamics reshaping their markets and business. To meet these needs, we developed Fast Forward. Fast Forward is a six-week process that focuses on the challenges your brand, team, and business face, prioritizes them, and gives you the tools to address them.

Fast Forward is an agile set of strategy development frameworks, tools, and practices designed to empower learning, gain superior return on capital, and accelerate implementation. It’s a more flexible process for overcoming the barriers to successful, timely activation of strategy. Fast Forward does exactly what its name suggests: moves your business forward, and moves it fast.

Your Fast Forward engagement is completely customized to your situation. The deliverables are defined by the challenges and opportunities you face and the strategic outputs you prioritize as most important. The speed and power of Fast Forward stems from its format and focus. Below is an outline of what we tackle each week to gain momentum and drive impact.

Weeks 1-2: Immersion and Audit
We embark on a comprehensive week of intelligence gathering and analysis. We dive deep into your brand, business, and industry, fully immersing ourselves to gain insights and understanding.

We’ll assess your current positioning to distinguish your brand from key competitors, interview stakeholders to gain a deeper understanding of what is and isn’t working, identify white space opportunities for you to own in market, evaluate your latest brand and product messaging, and present a comprehensive audit of our discoveries.

Week 3: Workshop
Based on our findings from the immersion and audit, we develop, explore, and workshop new ideas to enhance your positioning and messaging, ensuring alignment with internal teams.

Weeks 4-6: Develop, Refine, and Deliver
During the final phase of Fast Forward, we focus on producing your bespoke deliverables that will provide the highest possible value and impact on your organization. Below are just a few examples of deliverables you can choose from after we’ve aligned on the key challenges you are facing:

  • Implement your augmented positioning and messaging through website landing pages that stand out and move the needle
  • Refresh your sales deck to amplify the impact of your elevated story
  • Craft a narrative to align and empower cross-functional teams with a unifying vision and strategy to harmonize your efforts

At the end of the six-week engagement, your team will hit the ground running with renewed strategic clarity and the agreed upon market-ready strategic elements to achieve the transformations essential to creating durable value and returns.

This is a schematic that represents the different phases of our Fast Forward offering including the align & refine (immersion), diagnose & define (workshop), and develop & explore (deliver) phases

The interior of the diagram represents the iterative process of our Fast Forward offering.

The goal of Fast Forward goes beyond just solving problems; it identifies new strengths with the potential to accelerate your performance by generating new levels of coherence and coordination among your activities, resources, and people. All too often we’ve seen that the 30,000-foot views of strategy do not succeed without successful on-the-ground execution. Such execution requires the commitment and belief of leaders and implementers.

Fast Forward involves your team throughout the process to ensure alignment and gives you a new cohesive approach to strategy and implementation. Is it time to Fast Forward your business? Are you looking to make an immediate impact?

Emotive Brand is a brand strategy and creative agency that unlocks the power of emotion to propel brands, cultures, and businesses forward. We are a remote-first agency with a footprint in the San Francisco Bay Area.

B2B Brands Can Be Emotive and Should Be!

Posted on by Tracy Lloyd

B2B brands deserve the same level of effort as their B2C counterparts

We were talking with someone the other week about emotive branding and they said, “Sounds great for consumer brands, but I can’t see it working for a B2B brand.” Well, we begged to differ! Indeed, we believe B2B brands have tremendous opportunities to differentiate and grow their businesses based on an emotive proposition.

Note that we didn’t say an “emotional” proposition.

Through “emotive” propositions we talk about B2B brands that reach out to people in a way that not only makes them think but makes them feel something memorably satisfying.

The Power of Emotive Branding in B2B

Emotive branding is about digging deep into a B2B brand’s products and services and finding emotional connections to the needs, beliefs, interests, and aspirations of people. (Don’t stop reading, this is the good stuff most B2B marketers overlook.)

It is about aiming for a meaningful outcome from your commercial endeavors; and recognizing that when you touch people in meaningful ways, they pay you back.

Your employees work with greater purpose and get more satisfaction from their work. Your customers become more loyal, spend more money with your firm, and recommend your brand to their peers. Your supply and distribution chains become more responsive to your needs.

Emotive branding isn’t about creating “emotional” advertising that gets people all misty-eyed about your widgets.

Rather, it is about conveying the meaning and evoking the emotions that draw people closer to you and sets you further apart from your competition.

And when B2B brands deliver in these ways, it is one of the most powerful ways to differentiate, grow revenue, hire top talent, and more easily deliver customer success stories.

Here are five additional reasons why B2B brands should actively pursue emotive branding:

1.  Business audiences wake up as humans – From the CFO to the data scientist to the salesperson to the receptionist, everyone in your business wakes up as a living, breathing member of the human race; a race as driven by the way they feel about things as anything else. By marrying your rational message to distinct meaning and feelings, you connect to people on a human level (and, as you well know, people like to be treated that way).

2.  B2B brands desperately need ways to differentiate themselves – Widgets easily blur into other widgets. It is increasingly difficult to differentiate on a product, feature, or service level as competitors find it easy to quickly duplicate innovation. So, where can B2B brands effectively differentiate? We think it’s by connecting to people on a higher level through meaning and feelings. It’s not as difficult as you think.

3.  Engaging employees is vital for B2B brands – In many B2B scenarios, it is the company’s own employees who develop, produce, market, and sell their offerings. Creating a sense of common purpose, motivating people to work effectively, and encouraging them to promote a spirit of collaboration are important cornerstones for any B2B enterprise. Emotive branding provides these cornerstones by creating a sense of purpose and direction in a humanizing and welcome way.

4.  B2B brands enjoy many deep brand moments – B2B customer meetings, a visit to the executive briefing center, and trade shows are deep brand moments that give B2B brands wonderful opportunities to convey their brand in new and differentiated ways and evoke positive feelings. Emotive branding offers interesting tools that help B2B professionals reconfigure, reshape, refine, and enhance these brand moments in often surprisingly subtle yet powerfully meaningful ways.

5.  There’s proof in the pudding – All of us at Emotive Brand have B2B experience (as well as B2C). We’ve applied the principles of emotive branding in a number of B2B scenarios, including global enterprise software companies, high-growth technology companies, global consulting firms, and businesses leading with purpose.

Looking to set your B2B brand apart by connecting meaningfully to people and distancing yourself from the competition? Emotive branding is your answer.

To learn how emotive branding works, download our white paper below:

Download White Paper

Emotive Brand is an Oakland brand strategy and design agency.

Bridging the False Divide Between B2B and B2C

Posted on by Chris Ames

Business is made of people trying to sell each other things. That’s it. And yet, there is still this massive gulf between business-to-business (B2B) and business-to-consumer (B2C). You feel it immediately in the design and language used. You don’t need a branding vocabulary to know when you’re seeing a B2B ad, because it will probably feature code, a weird bar chart, and copy like, “Adding code coverage with Slather to Zendesk’s iOS SDK build.”

Here’s what I want to know: high-level B2B decision-makers are still people – people with hearts, minds, and feelings who make decisions based on emotion outside the office. In an era where the lines between online and offline, work and non-work have never been blurrier, does it really make sense to treat B2B and B2C so differently? Or are we entering a new era of business relationships where hard data and soft emotion can coexist happily?

Here’s how I most often see things delineated.

B2B: All Work, No Play?

In B2B, we’re told to focus on the logic of the product and its features. Supposedly, there is little-to-no emotion involved in the purchasing decision. It’s all about understanding your buyers and how they operate within the confines of their organization. In this space, we care more about people using the product than the product itself. As a result, design tends to be “good enough.” The most effective messages explain how the product or service saves time, money, and resources.

B2B typically sells intangible technology, software, and services, which makes forming an emotional connection that much more difficult. Then there’s the question of time. An average B2B transaction can take anywhere from 2-24 months depending on the product or service being sold and the number of decisions to be made within the buying process. The nature of content marketing within a B2B strategy is to not only focus on outreach and backlinks, but to focus on getting exposure on relevant sites that will educate people on the product or service offering. As such, B2B campaigns typically have industry-specific keywords that require fluency in insider baseball.

An example in market right now? Webex.


We get a little visual intrigue with “Webex” and “exceptional” bleeding together, a little humor in the numbers-heavy approach, but mostly a design that I would describe as “meat and potatoes.” A cynic would say this took 2 minutes to make. Those on the inside know this is probably the end result of 3 months of grueling compromise and workshopping. Either way, this is the world of B2B. You could imagine this joylessly slapped on the side of a bus.

B2C: All Heart, No Brain?

In B2C, we’re told to focus on the emotional benefits of the product. Consumers are different in that they demand a variety of distribution channels for convenience – web, social, print, in-store, subscription, droned directly to me, etc. Consumers are less likely to be interested in a lengthy marketing message and want to get right to the heart. The most effective messages focus on the positive end-state and the benefits that your product or service will bring them.

Most of the time, B2C has the advantage of selling tangible products you can actually hold in your hands. The campaigns focus more on sales and revenue figures per month, with sales occurring in shorter sessions, typically single or multi-session visits within days and weeks. An average B2C transaction can occur anywhere from mere seconds – from Instagram to in-the-cart – or a few weeks, with the number of decision-makers typically being less then 2 individuals and the buying process being much more straightforward. As such, B2C campaigns focus on keywords that can be considered, how you say, actual words people use.

An example in market right now? Away.

Is this an ad, or is this one of your beautiful, successful friends at the Cannes Film Festival? That’s kind of the point. Seamlessly blended into your Instagram feed, the top 90% of this image is focused on the emotional benefit of their product. It’s only as your thumb scrolls to the bottom do we realize we are being sold a suitcase. Critics would say there isn’t enough information, but never underestimate the power of FOMO.

Where Are the Intersections Between B2B and B2C?

So, those are our rules. But like all rules, they are meant to be broken.

B2C might look like they are all gloss and polish, but they use an insane amount of big data to craft their “effortless” aesthetic. Think it’s a coincidence that your Instagram feed, your favorite podcasts, and your Facebook ads are all pointing you in the same direction? Taking a page straight out of the B2B world, what B2C brands really care about is understanding their buyers and how they operate in their environment.

Even something seemingly pure, like a Netflix show, is fueled by big data. Through the rich amount of user data stored and analyzed by the company, Netflix found that movies from David Fincher are not only popular but also being watched from beginning to end. In addition, it observed that films featuring Kevin Spacey (pre-scandal, of course) were performing well. Finally, the British version of House of Cards is popular among fans. Combining these three insights unearthed by big data – Fincher, Spacey, and the British version of House of Cards – Netflix created the American version, pushed it to relevant target audiences, and snagged a 9/10 rating on IMDb.

For B2C, that feels a lot like ABM and big data-fueled demand gen. Even if you’re selling a consumer product, you have to bob and weave like a technology growth company to survive in the digital economy.

By the same token, the most successful B2B brands right now have never felt more boundary-pushing. Mailchimp, Squarespace, Zoom, Asana, and Dropbox look beautiful, sound human, and are leading with an emotional impact that prioritizes benefits over product-level detail. Even tech giants like Salesforce have adorable (if not slightly infantile) animal mascots that wouldn’t look out of place in the next Pixar film.

The Takeaway: The Best of B2B and B2C

Keeping the aesthetics of their traditionally superior design, B2C companies need to operate with the data-and-analytics backbone of their B2B counterparts. Companies that use it to their advantage, from recruiting to customer retention to selling, will be the ones that thrive. Regardless of industry or sector, B2C brands can reinvent themselves by turning massive amounts of data into insights and executing swiftly against them.

Leaning into the emotional draw of B2C to build meaningful differentiation, B2B brands have much more creative rope than they think. There is space for outside-the-box thinking, clever subject lines, and gorgeous design – as long as you continue to solve problems for your buyers. As Hubspot says, “At the risk of sounding like a broken record, we can’t emphasize enough the importance of B2B brands maintaining a human element.”

Forget the false divide. Let’s combine the brains of B2B with the heart of B2C to create a new standard of commerce for all.

Emotive Brand is a brand strategy and design agency in Oakland, California.

Image credit

Do You Guys Do Messaging?

Posted on by Giovanna Blackston Keren

Do You Guys Do Messaging?

When clients ask us to share our ‘typical’ brand strategy process, we are careful to respond that there is no typical process as all client needs truly are different. The right-for-this-client scope of work comes as a result of a deep process of inquiry into our clients’ circumstances, budget tolerance, depth and expertise of team, and an assessment of what we think they will need to really make their brand perform in the market. Invariably, the question comes, “what about messaging, do you guys do that?” Indeed, what about messaging? A classic component of the strategy line-up, we’ve been doing a fair bit of thinking about this deliverable of late.

Messaging, also referred to as Messaging Framework, Messaging Grid, or Messaging Platform, is classically a compendium of messages, written in plain-speak (i.e. not in Brand Voice), designed to translate the core strategic tenets of the brand positioning into relevant and motivating messages for each of the brand’s core audiences (current and prospective customers, partners, employees, etc.). Sometimes, each message will be accompanied by a ‘message pod’—a sample piece of copy, written in Brand Voice, to help a client understand how this message would actually execute in situ.

Why are Messaging Frameworks useful?

What’s great about the Messaging deliverable is that it takes strategy out of a Keynote (or PowerPoint, as the case may be) and demonstrates in real, marketing-jargon-free words what the ideas actually mean in practice. The deliverable goes a long way to take theory into practice and also show how versatile the idea is in its ability to be relevant and motivating for a variety of audiences. A seeming ‘score,’ but to be honest, we’re wondering if this is really the most useful tool for our clients.

When are Messaging Frameworks not what the doctor ordered?

Messaging Frameworks, while noble in intent, can sometimes end up DOA. There are a few reasons we’ve seen this happen. In some cases, our clients have a robust team dedicated to writing content. These teams are well-equipped to take Messaging and turn it into copy and content that extends and enhances their existing messaging. However, for many companies, this is simply not the case. Content is cranked out by all kinds of people, not necessarily writers, and trying to take messaging into copy can feel like a herculean task. Similarly, younger organizations, especially tech companies, are not well-positioned to write content that sits above product descriptions, features, and benefits. For them, brand is a new language and often the reason they’ve turned to a branding firm for help. Figuring out how to infuse their heavily product-focused content with brand messages is simply not in their skill set. Or in their timelines.

What’s a better option?

We’ve been asking ourselves how we can better meet our clients’ needs by giving them content they can actually use. The answer turns out to be not a Messaging Framework at all. The fact of the matter is, there are a variety but not infinite number of touchpoints that are suited for brand messaging. Rather than developing a framework of messages that must then be matched with a need and then recast in Brand Voice, we are asking our clients to tell us exactly what they need from the get-go. A sparkling new “About” section for your website? Check. We can do that. We know who the audience is and we know what key ideas we want to convey to them. We’ve got the Brand Voice down. Easy. How about a blurb for your LinkedIn profile? A sales outreach email? A CEO announcement to employees? PR boilerplate? Check. Check. Check and check.

It’s a new world. Time is money. Brands are erected in months, not years. We are increasingly helping our clients get right to the point with brand-led content they can use out of the gate. There may still be utility for a Messaging Framework for large, distributed companies with plenty of writers with time on their hands. But from our perspective, brand-led, ready as-is content is the way to go.

Emotive Brand is a brand strategy and design agency in Oakland, California.

Feeling the Holiday Spirit: Introducing Emotive Feels

Posted on by Chris Ames

Emotion Is Everything

For brands to make an impact on the outside world, they must explore inner worlds. In our line of work, emotion is everything. The most successful brands are those that evoke feeling—that ignite new ways of thinking about the world and our unique place in it

At Emotive Brand, naturally, we’re obsessed with emotion. We believe every company can perform better if its brand connects with people on an emotional level. A brand that’s emotive triggers feelings, inspires action, earns loyalty, and lifts spirits. In the overcrowded business world, your brand must resonate rationally and emotionally. Never overlook the mind, but always aim for the heart.

Emotional Impact

As part of our methodology, we’ve identified 301 positive emotions that a brand could possibly elicit in their target audience. These range from expected—supported, enabled, secure—to unconventional—nostalgic, vibrant, zealous. We call this set of feelings an Emotional Impact, and it acts as a compass for guiding creative and strategic decisions.

Emotional Impact is a tool we use in workshops, it’s on our business cards, and all 301 emotions even hang as separate tiles on our office wall. This year for our holiday card, we were thinking of another, more expressive way to bring this methodology to life.

Introducing Emotive Feels

And so, we created Emotive Feels—an interactive dictionary all about emotion. For each entry, we paired graphic design and animation with quotes from our team and influential thinkers. More than just defining the feeling, we’re seeking to enact it through motion and emotion.

“Visualizing the set of 301 positive emotions has always been very important to us,” said Creative Director Thomas Hutchings. “We are always looking for new ways to do this and find new ways for people to engage with this emotion-first philosophy. This site adds to this quest. It’s fun, engaging, and meaningful. It’s always been important to us to make sure this comes through. A methodology should never be laborious and self-serving.”

To be a truly emotive brand requires more than creating one-off emotional ads. It’s about forging valuable emotional connections at every touchpoint: your logo, your website, even the tone of voice your employees use on customer calls. When brands behave this way, they connect more meaningfully with their audiences. This means people are more likely to remain loyal and engaged, and ultimately feel bonded to the promise of the brand in the long term.

“The Emotive Feels site is such a great opportunity for our studio to showcase a unique aspect that separates us from other agencies,” says Designer Keyoni Scott. “The creation of the site makes our methodology tangible so it can always live on the web and be a tool to help anyone learn about the ways we help brands thrive. We’re always striving to evoke feeling through design.”

“The big buzzword in design is ‘empathy,’” says Senior Designer Jonathan Haggard. Everyone wants to design with empathy for their end-user in mind, which is great, but the conversation usually stops there. In order to effectively design for your customers, it’s best to understand them on a visceral and emotional level. At this level, you are able to affect their perceptions using the principles of design to build a brand or product that amplifies certain emotional responses.”

On Emotive Feels, you’ll find inspirational words from poets, designers, editors, strategists, musicians, artists, and historians. You’ll see shapes shift, bend, twist, morph, spin, snake, and dance. And when you’re done, we hope you leave feeling differently than when you arrived.

“Emotional Impact has always been embedded in our design process, so this project was a fun opportunity to create something visually engaging around our methodology and have it live beyond our office walls,” said Design Director Robert Saywitz. “I think it’s also vital to constantly exercise that creative muscle by carving out the time to create internal projects such as these, where imagination really leads the charge and allows everyone to be involved for a true team effort.”

From our hearts to yours, we hope the holidays are merry and bright.

The blog will return after the holiday break in January 2020.

Emotive Brand is a brand strategy and design agency in Oakland, California.