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Tag: Empathy

Where Belief Begins

Posted on by Emotive Brand

Before culture had codes, before brands had voice, before strategy had language, there was belief.

Unspoken. Felt. Known. Shared.

Not the belief written in value statements. Not the kind posted in stairwells and slide decks. The deeper kind. The kind that shapes what people trust, resist, follow, or abandon without ever needing a reason.

That’s what everything stands on. And right now, the ground is shifting.

We’re watching belief systems crack across institutions, industries, even identities. The world is running on fragile assumptions about growth, leadership, about what matters to who and why.

And when the ground starts to move, people feel it long before they can name what’s changed.

In those moments, belief is what holds. Belief in each other. In the future. In whether what they’re part of is still worth fighting for.

The leaders who sense this aren’t just reacting to change, they’re grounding people in something deeper. They’re creating something others can feel, even if they don’t yet have the words.

Belief doesn’t live in strategy or in your onboarding deck. It lives in the stories people tell when no one is watching. In the quiet before a meeting starts. In what they carry home at the end of the day.

If people don’t believe it, they won’t help make it real. And they won’t stay for it.

So, the real work has changed. It isn’t about what we say anymore. It’s about what people can feel is true. That’s where belief begins to take shape.

The leaders who matter now can sense belief before they can say why. They know it forms quietly, between people, in unguarded moments, in the decisions that never make the agenda. They are not trying to manufacture belief. They notice when it starts to take shape, faint but real, waiting to be named.

They do the work that reveals it. In how decisions get made. In what gets rewarded. In which voices get heard.

They build organizations that can hold hard questions without rushing to easy answers. Teams that understand the difference between tension that creates and tension that destroys.

When belief takes root, real belief, the kind that does not need defending, it changes what is possible.

Not because someone wrote it down. Because everyone already knows.

That is what we are building at Emotive Brand. A practice built on belief. Because what endures isn’t what you say, but what people feel is true. What lasts when markets shift and strategies change. What people remember. And why they stay.

From Empathy to Energy: A Lesson in Emotional Acceleration

Posted on by Emotive Brand

Empathy is powerful. But on its own, it can hold a brand back.

We often work with companies that feel deeply connected to their customers. They understand their pain points. They share their frustrations. They’ve built their business around being attuned to those lived experiences. But emotional resonance doesn’t always lead to momentum.

Because empathy, while validating, isn’t always activating.

To truly move people—whether customers or employees—brands need to evolve their emotional posture. They need to turn understanding into inspiration. That shift is at the heart of emotional acceleration. And it’s what made our work with Bloomerang so transformative.

Bloomerang’s Starting Point: Empathy in Abundance

Bloomerang is a giving platform built exclusively for nonprofits. They don’t just serve “customers”—they serve people on the front lines of purpose. And many members of the Bloomerang team have nonprofit backgrounds themselves. They’ve been there. They get it.

The stakes are high. The nonprofit sector in the U.S. alone includes over 1.5 million organizations, employing more than 10% of the workforce and contributing over $1 trillion to the economy. These are mission-driven organizations solving urgent challenges—but too often, they’re asked to do more with less, over and over again.

When we began working with Bloomerang, it was clear: this was a team grounded in empathy. They knew what nonprofits were up against—tight budgets, lean teams, endless asks, and a sector-wide scarcity mindset. Their work was fueled by compassion and care.

But their ambition was bigger than understanding. They didn’t just want to reflect where nonprofits were—they wanted to help them rise. To do that, the brand needed to signal more than support. It needed to energize.

The Emotional Shift: From Validation to Uplift

As we moved through stakeholder interviews and emotional insight work, a realization took hold: Bloomerang’s greatest value wasn’t just in making nonprofits feel seen—it was in helping them see what’s possible.

We worked closely with Bloomerang’s leadership to shape a new emotional center for the business. One that honored their roots in empathy, but reframed their role in the sector. The result was a bold new brand idea: Pushing Purpose Higher.

That idea became the throughline for everything to follow. Not just language and design, but posture. Presence. A renewed conviction that nonprofits shouldn’t have to settle for “good enough”—they should feel empowered to dream bigger and reach further.

And that shift didn’t just show up in the brand. It showed up in the Bloomerang team, too. As they moved from validating nonprofit struggle to uplifting nonprofit potential, their internal energy changed. Their belief deepened. And it made the transformation stick.

From Insight to Activation

That emotional shift wasn’t just a line in a deck. The new voice and vision showed up everywhere—from photography that recast real nonprofit customers as energized leaders, to a “Built for Purpose” wall at a post-launch trade show where attendees shared their missions and affirmed why their work matters.

As part of the launch, we partnered with Bloomerang to develop a brand awareness campaign that brought their new voice and vision into market—introducing the world to a giving platform powered by energy, not just empathy. With assets across video, audio, display and social channels, the campaign was a great success, driving 12% increased brand search volume and a 13% rise in direct navigation website traffic.

That’s because these weren’t just brand activations. They were moments of shared belief that brought to life the new brand’s emotional core. Small signals that Bloomerang sees nonprofits not just for their challenges, but for their potential.

And because the team had internalized that emotional core, they showed up in market with more clarity, more confidence, and more energy.

What Others Can Learn

The shift Bloomerang made—from empathy to energy—isn’t unique to the nonprofit world. It’s a powerful lesson for any company with a purpose-driven audience or mission-led culture.

Empathy will always be a valuable emotional entry point. But to lead, to differentiate, and to truly drive transformation, companies need to ask: What emotional state are we creating for our audience?

Are we helping them feel seen—or helping them move forward?

Emotion isn’t just a vibe. It’s a strategy. When teams align around the right emotional energy, they create the conditions for performance, clarity, and momentum.

Feel More. Move Faster.

Bloomerang’s transformation wasn’t just a new story or a new system—it was a new emotional posture.

They didn’t abandon empathy. They evolved it. They turned it into something activating. Energizing. Scalable.

That’s what emotional acceleration looks like. And it’s what makes transformation work—not just for Bloomerang, but for any company ready to stop describing the problem and start moving people toward what’s possible.

Want to see how we helped Bloomerang make that shift? Read our full case study here.

 

The Emotion Recession

Posted on by Emotive Brand

We live in a world overflowing with brands. They reach us with uncanny timing, land in our feeds with polished precision, speak to us in data-informed tones that feel…almost human.

And yet, something’s missing.

These brands reach us. But they do not move us.
They find us. But they fail to touch us.
They speak. But they do not stir.

This is not a failure of marketing tactics. It’s a failure of meaning.
And it has ushered in what can only be called an Emotion Recession.

Not because money is scarce. But because emotion is.
Not because we lack tools. But because we’ve misplaced the heart.

In pursuit of efficiency, we have sacrificed empathy.
In pursuit of scale, we have abandoned soul.

We have turned marketing into math. We’ve swapped friction for flow, story for sequence, personality for personalization. And what have we gained? Speed, yes. Reach, certainly. But at what cost?

The joy has drained out, and the result is clear: brands that operate, but do not inspire. Products that function, but do not endure. Customers who buy once, and never return.

A brand does not die when revenue dips. It dies when no one cares. And today, far too many brands are quietly bleeding out—not in dollars, but in feeling.

Still, leaders cling to optimization as strategy.
They automate, streamline, accelerate.
But they forget: people do not remember velocity.
They remember how you made them feel.

And yet—there are exceptions.

Some companies are choosing a different path.

  • Atlassian leads with openness in a category that often defaults to control.
  • HashiCorp has turned DevOps into a platform that fosters community and loyalty.
  • Gusto brings a sense of humanity to a space that typically feels transactional.
  • SurveyMonkey maintains a voice that is direct, approachable, and unmistakably human—even in the enterprise space.

These brands aren’t chasing emotion for its own sake. They use it to create relevance. To build trust. To ensure what they offer doesn’t just function—but matters.

They recognize that emotion isn’t the opposite of efficiency. It’s what gives efficiency purpose. It’s what turns a useful product into a memorable experience. A one-time buyer into a long-term believer.

And in a time when so many brands are fading into the background, that kind of resonance is what sets them apart.

So here’s the choice.

You can keep optimizing until your brand is invisible—perfectly efficient, and perfectly forgettable. Or you can choose to reinvest—boldly, intentionally, unapologetically—in the one thing that will outlast every product, every platform, every algorithm:

Emotion.

Efficiency might keep your business breathing.
But emotion is the only reason anyone will care that it’s alive.

To AI Builders and Brand Leaders: Vibe Code Is the Real Moat

Posted on by Emotive Brand

AI isn’t about shipping faster. It’s about standing for something no one else can fake. Your competitors can copy your features. They can’t clone your conviction. They can’t duplicate your “why.”

That’s Vibe Code: the emotional source code behind every product, every interaction, every moment your brand earns trust. It’s not soft; it’s the hardest thing to build, and the only thing that lasts.

At Emotive Brand, we don’t write code. We architect the beliefs that make your code matter.

For years, we’ve helped visionary leaders prove a simple truth: Emotion isn’t a tactic. Emotion is the only strategy that works. The brands that lead in AI today (OpenAI, Notion, Anthropic) aren’t just technically better. Users feel what those companies believe. They choose them because of it.

Vibe Code isn’t about programming. It’s about positioning your AI’s purpose so powerfully that every feature reflects it.

  • We decode your conviction into brand principles that guide every product decision.
  • We build positioning that turns your AI’s POV into competitive advantage.
  • We design brand experiences that make your beliefs tangible at every touchpoint.
  • We measure meaning, because what you believe, and how you make people feel, is your value prop.

If you’re serious about building AI that lasts, you need more than models and features. You need a brand built on belief so clear, users never mistake your product for anyone else’s.

Technical parity is coming for everyone. Only belief will set you apart.

If you’re working on an AI brand, whether you’re defining, launching, or evolving, let’s talk.

Because if you don’t own your Vibe Code, your market will forget you. If you want to lead with belief, and make it unmistakable, that’s our work.

Is Your Vision a Fish Bowl or a Great Lake?

Posted on by Emotive Brand

That swirling sensation? It’s emotional whiplash from seesawing markets and topsy turvy headlines. Yet through it all, as a leader of business, brand, or culture, you must not only find your center, but rally and inspire others to keep moving forward.

So how do people do that?

In the throws of disruption, we don’t seek momentum in a spreadsheet. We turn inward, guided by what we truly believe—about how the world works, what’s possible for ourselves and others, and the nature of change.

Rising from our deeply held beliefs, internal narratives shape our decisions. They determine whether we forge ahead or swim in circles.

What Really Limits Growth

The classic goldfish analogy illuminates how self-limiting beliefs stifle our potential. It’s commonly said that the size of the goldfish is determined by the size of their environment—that they grow to their full 12-inch-ish size only when their habitat is expansive enough.

The truth is more nuanced. The growth potential of a goldfish is in fact curtailed by the poor, polluted water quality that inevitably results from too-small aquariums or bowls. Their environment turns toxic.

Applying this principle to leadership, the question becomes: Is your vision meaningful and bold enough to foster the shared belief and forward-looking mindset needed to fuel success and expand impact? Or does it limit creativity and stunt growth?

Yes, by this logic, your vision for the future is the goldfish habitat. The scale, daring, and ambition it represents (or lacks) all come together to set the bounds of what’s possible and expected, thereby dictating the emotional climate in which your team or organization operates. Just like water quality for our finned friends.

A Sink or Swim Moment for Leaders

Right now, it may be tempting to downsize your ambitions. At the macroeconomic level, markets are plunging one day, only to rebound the next. At the human level, the percentage of engaged employees is falling, a drop seen only twice in the past 12 years, in 2020 and 2024.

But this is a time for big thinking and rethinking. Because in an economy already shaken by constant change and disruption, those who stand still and scale back, frozen by fear, will be left behind when the economic growth steadies.

Applying the goldfish theory to your vision, you can test the waters and adjust accordingly.

Are your ambitions too small to allow your organization to thrive instead of merely survive? “Safe” doesn’t inspire innovation, confidence, or drive. And with so few possibilities in play, an undersized vision is too easily polluted by negativity.

Do you believe that in this time of change there is opportunity to regroup and reimagine? Your people can sense whether your vision is rooted in scarcity or abundance, and team behavior and outcomes are direct reflections.

Are you paying attention to how people are feeling, and how you want them to feel? It’s time to examine your beliefs—how they dictate your internal narrative and the bounds of the vision you share with the world. Be sure you’re generating emotional propulsion instead of pollution.

Culture Transformation: Give Your Employees a Reason to Believe

Posted on by Emotive Brand

The Unspoken Truth

Feel the weight of it. In conference rooms across the world, leaders unveil visions meant to inspire, yet faces remain blank, hearts unmoved. This isn’t just a momentary disconnect. It’s the emotional void where transformation goes to die.

When 30% of your people feel invisible and 65% feel their contributions evaporate into thin air, they’re not just unhappy—they’re unreachable. The most brilliant strategy means nothing to a soul that doesn’t believe.

Belief Matters When Stakes Are High

We stand at the edge of a new emotional landscape. The old certainties have dissolved into air. Promotions are fewer. Pay bumps are smaller. IPOs are on hold. The promise of financial upside isn’t doing what it used to.

And your employees are paying attention.

As Carolyn Moore, a Chief People Officer coach who works with high-growth leaders puts it:

“Employees need a reason to believe.
And if you don’t give them one, they’ll go.”

 

She’s right. Your best people don’t just want to feel appreciated. They want to feel their work is meaningful, that it’s leading somewhere, and that it’s worth staying for. Without that belief, they’ll start weighing other options, whether they’re actively job-hunting or not.

The Beautiful Barriers We Build

What gets in the way isn’t bad intent. It’s leadership focus in the wrong place:

  • Values with no follow-through. When values live on posters but not in practice, people stop trusting what you say.
  • Inconsistent leadership. Mixed messages from the top fracture belief and wear people down.
  • Cultural noise. Endless initiatives, shifting priorities, and overuse of the word “transformation” make it hard to know what really matters.
  • Emotional blind spots. Most organizations don’t know how their employees actually feel, and even fewer know what to do with that insight.

The Power of Emotional Clarity

Belief isn’t built through behavior metrics. It’s built through emotional clarity.

At Emotive Brand, we use an approach called Emotional Acceleration. It’s a way to move people from understanding what you’re trying to do to believing in it enough to act.

It starts with a simple question: How do people feel right now? Not what they are doing. Not what they are producing. What are they feeling?

Through an Emotional Audit, we identify the gap between the emotional experience people are having today and the one they need in order to connect, align, and commit.

From Belief to Belonging

When you create reasons to believe, something extraordinary happens. People who moved through days on autopilot suddenly awaken to possibility. Teams that operated from obligation begin to move with purpose.

Belief isn’t soft. It’s strategic.

If your employees don’t believe their work matters, they’ll stop investing in it. But when they do? They push further. They stay longer. They build better.

Belief is what turns a bold vision into a shared one. It’s what makes a culture feel like a place worth belonging to. And in today’s talent market, it may be your greatest competitive advantage.

The Courage to Feel

The most profound business transformation isn’t something you implement. It’s something you feel—together.

Will you have the courage to discover what your people truly believe? Will you dare to build your future on emotional truth?

So ask yourself: Do your people have a reason to believe?

Because if they don’t, you’ve got work to do.

Roundtable with Bloomerang CEO Dennis Fois and CMO Ann Fellman: Part 1

Posted on by Emotive Brand

The Power of Emotion

One of the most purposeful organizations we’ve ever collaborated with, Bloomerang helps nonprofits raise more with the end-to-end giving platform and expert team built for purpose.

This has been a particularly rewarding partnership, with client-agency alchemy arising from a shared belief. It’s the idea embedded in our name—that strategic use of emotion is central to the success of brands and businesses.

At the risk of making them blush, Bloomerang’s CEO Dennis Fois and CMO Ann Fellman are the kind of leaders we call Visionary Reinventors. They have the emotional intelligence and daring to push higher, and look deeper, for the good of their business, people, industry, and the 23,000 nonprofits they serve.

They were gracious enough to sit down with us for a roundtable discussion exploring how emotion is core to driving their tremendous growth.

 

Emotive Brand:  When you composed the RFP, emotion was front and center in terms of how you thought about success. We’re curious—where does this passion for emotion come from? What was missing from the equation prior to our work together?

Dennis:  My feelings were that Bloomerang fell too much on the empathy side, without any bite or desire or drive or ambition. The opportunity here is to change the [nonprofit] industry, where there’s a scarcity mindset—that you can’t ask for more. They [nonprofits] read bad reports: “Oh, Giving Tuesday was down.” The academia around it is depressing. And so there is this construct of constraints and not abundance. I want to create a bright light of ambition–fast-charging, but also with hope and optimism.

This is a time when we’ve never seen so much generational wealth. There are over 11 million millionaires in the United States alone. We’ve never had this amount of disposable income. There’s literally no reason why giving shouldn’t be going up every year. So this idea for emotion, this passion, needs to come through.

I want to sit on a rocking chair on a ranch when I’m older and reflect that we built a generational company that is looked on as, “They actually shook things up. They were the catalysts for more investment, more technology, better resources.”

But if you connect yourself to the industry and say, “We’re going to do more here,” then you need to bring empathy while also being a bit of a challenger.

Emotive Brand:  I’ve been sitting in a group of management consultants for the past two days, and one of the things that we heard loud and clear again and again was that leaders who are all empathy are the worst leaders imaginable—empathy has to be conjoined with performance for any impact to actually occur.

Dennis:  That’s well said. Yesterday at our kickoff, we talked about the issue that we have–and that’s complacency. We are doing so well. Our retention rates are off the hook. I have never seen anything like it. And you could say, “We are on a tear here,” but if you’re being intellectually honest, you say, “Are the gross retention rates, the fact that your customers don’t churn, because you’re that good? Or is it the feature of a complacent industry?”

If you allow the standards of the industry to define your standards, you’re done. And so there needs to be a perpetual engine, an internal drive to lift and change the industry, to overcome inertia. It’s very easy to forgive yourself for mediocre performance when you’re doing good work.

It’s a wonderful blanket of comfort to say, “Yeah, but I’m working on something really important. I helped that nonprofit. I am doing life-changing work here.” It’s a dynamic that we have to manage.

Emotive Brand:  Ann, amidst all the success that Dennis has just outlined, what did you believe was missing from the brand today or the equation that you were bringing to market?

Ann:  I grew up in B2B marketing. My whole career was tech, and speaking tech. I’d read paragraphs and be like, ‘What on earth did I just read? I have no idea what that said. That means absolutely nothing to me.’

So I’ve always believed that this is not B2B. This is B2H. We are selling to human beings. We are selling to people who have emotions. Whether I’m making a software sale, or buying some consulting, I’m going to be emotional about spending that money. I just am. And so I’ve always been one to say, “Can we push the brand, the marketing, the message to an emotional level, because we’re humans.” We’re not selling to computers–yet.

It’s okay to put emotional color and commentary into your message and how you show up, because it’s more enjoyable. You remember when you have fun doing something. We had a wild kickoff yesterday, talking about some pretty serious stuff. We’re asking people to work harder, do more, and at the same time, we’re laughing and making jokes about poop emojis– [laughter]

Dennis:  Sorry.

Ann:  And so we’re being real human beings with emotion to connect. We’re going to do hard stuff, but we’re going to have joy in that. So when we think about what makes a really good company, yeah, you got to have all the tech, but you’ve got to have a powerful story that connects with humans, right there, front and center.

Emotive Brand:  That’s amazing. We just wrote a white paper about the role of emotion, and the research says it’s even more important in B2B. Maybe because the decisions are big and weighty, and there’s more riding on it.

Ann:  Yeah. You could lose your job if you make the wrong decision–put in some really crappy tech and you end up destroying the teams, their momentum, and morale. There’s so many layers of emotion behind these decisions.

Emotive Brand:  Our experience working with many tech companies over many years is that they undervalue the so-called soft skills and soft metrics that actually drive not just decision-making, but the change and transformation necessary for those companies to show up in the world in a really significant way. It’s interesting how much that’s pushed to the margins, especially in the world of B2B, where to Amber’s point, I think it has the most potential to make a difference.

Dennis:  Yes. This is a really good point. I understand where it comes from, especially when you’re talking about a technology company. Listen, the technology companies are by and large product companies. The goal as you scale is to sell the same product over and over. And if you’re not careful, it creates a very inside-out view—you want to stay very close to the true essence of the product, describe that in the best possible way and get everybody to say the same things over and over again. Obviously, that avoids a real understanding of how people buy, so that’s where leadership needs to step in.
Most organizations want to sell based on the value of change, and you can only sell the change if you have stories.

Ann:  It’s always the phrasing of ‘this thing does blah-blah-blah.’ But no. Now you need to fill in the last piece, which is, so I can do what? Who cares? So I can raise more, so then I can deliver more.

Emotive Brand:  As you frame the success of your leadership team, I can’t help but think that on some level, it’s because there is a greater sense of emotional investment, not just in each other, but in the success. It cannot only be a rational desire for success.

Dennis:  I think what all of us have in common is that it’s a once in a lifetime opportunity to be working on a project like this. It’s where unbelievable financial success and outcomes and high quality company-building comes together with a genuine world impact. It’s not a unicorn story where we’re changing the world through AI. No, it’s real societal impact. Normally, you have to pick one of the two.

Ann:  Yeah, we chose the hard path. We chose to push ourselves further.

Emotive Brand:  It’s like a reflection of what you want for nonprofits. The bar raising.

Ann:  We’re choosing to raise the bar, and we’re going to take our teams and our customers with us in that choice.

Emotive Brand:  Yeah. I mean I love the proverbial eating your own dog food, but I’m curious, do you see brand as the mechanism to communicate that to your prospects and current customers?

Ann:  It has to. No customer wakes up thinking about your business every day or your product, unless there’s an absolute problem. So your brand is that positive manifestation of the outcomes, and then you’ve got to put it front and center, all the time.

Emotive Brand:  And so is success in your mind if Bloomerang is always connoted with unlocking that sense of abundance and opportunity? Is that the ultimate kind of emotional unlock that you hope to achieve?

Dennis:  I think so, because if we successfully do what you just said, then you basically blast it through all of the excuses not to grow. Now you’re confronted with your own reality–what is driving you? Well hopefully, it’s that passion for the purpose.

 

Our gratitude goes out to Ann and Dennis for taking the time to reflect with us. Keep an eye out for Part 2 of our conversation, focused on the power of partnership. We’ll look into the alchemy of Bloomerang and Emotive Brand’s stellar collaboration.

The Future Belongs to Those Who Make Us Feel

Posted on by Emotive Brand

As technological, political, and societal shifts accelerate at mind-scrambling speed, not all are lost. A new type of leader is rising to meet this unprecedented moment: Visionary reinventors.

While more traditional leaders are disoriented by growing complexity, visionary reinventors maintain clarity, direction, and unstoppable momentum.

They know that as AI ascends, uncertainty abounds, and culture morphs and even fractures, one thing remains constant–the strategic power of human emotion.

By defining, honing, and owning the emotional impact of the brands and organizations they lead, visionary reinventors forge meaningful and enduring connections with customers, investors, and employees.

This emotion-centered approach empowers a fiercely proactive posture. Visionary reinventors don’t wait for the world to be ready.

These modern leaders move people, markets, and industries above features and functionality to the higher ground of belief, a place of new perspective, where change is not feared–but desired, demanded, and inevitable.

They know that innovation alone does not and can not unleash true disruption. Visionary reinventors understand that today, more than ever, disruption unfolds from an emotional epicenter.

Passionate conviction ripples out, igniting the energy of a movement. What once felt like foundational truth is revealed as dogma, suddenly inadequate and unbearable, making way for new possibilities and deeper purpose.

After all, the elevation of human potential is what makes technology truly powerful. And in ever more saturated markets, how products make us feel is what drives their value.

Consider these two examples, each with a functional and emotional premise.

image-functional-and-emotional-premise-examples

Make no mistake–the emotional framing captures truth. It simply translates the functional premise into the human meaning, painting a picture not of a product but of a better future for people.

This is how visionary reinventors communicate. They don’t convince—they inspire belief. They don’t pull people along—they create a strong emotional current that moves people to alignment and action.

Ideas propelled by emotion have a magnetism and magnitude that can’t be neatly contained in any pitch deck. How they make people feel can’t be replicated by competitors. And once unleashed and embraced, they can’t be stopped.

Emotion’s catalytic role in transformative leadership lives at the core of Emotive Brand’s approach. Every day, we have the privilege of partnering with visionary reinventors to reimagine brands, create categories, and ignite change.

We’ve seen it firsthand. The future isn’t built by those who wait for the world to be ready—it’s built by those who make the world feel ready.

The Business of Transformation is Human

Posted on by Amber Johnson

How we feel matters. It determines—and has the power to transform—how we show up in the world and for each other, and in the end, the type of impact we create. We see it in our work with Emotive Brand clients all the time.

The most rewarding part of strategic writing and design is not spotting our work in the wild—perched on grocery store shelves, splashed across websites, or looming large on billboards. It’s having the opportunity to change how people think and feel about their work. You know, that thing they spend most of their limited time on earth doing.

At Emotive, we get to see clients’ faces brighten as we reframe what their company and brand stand for, to illuminate higher purpose and uncover deeper meaning.

When the strategy and creative are right, it’s clear–because sparks of transformation flicker before your eyes. Client teams light up with new ideas to shape all areas of the business. Their energy level and ambition rise. Too many leaders say emotion is intangible. We know it’s palpable.

How people feel matters more than ever, and can tank or propel the success of brands and businesses. Here are three reasons why.

Humans now face constant change and uncertainty.
The seismic jolt of the pandemic keeps reverberating, alongside a push to get people back into the office. There’s the specter of layoffs, political division, and the high cost of living. With technology, epitomized by AI, progressing faster than humans can adapt, upheaval is neverending.

“Change leaves people and organizations feeling confused, vulnerable, and fractured at a time when resilience, cohesion, and collaboration are necessary to perform at the highest levels.”

—Harvard Business Review

 

People are exhausted by constant change. So if you want to spearhead transformation, you have to give them something worth caring about, something they can feel and believe in.

People are fed up with corporate bullshit.
The scourge of shrinkflation. Greenwashing. Planned obsolescence. Employees’ and consumers’ tolerance for being deceived is depleting. That’s why the number of B Corps and Benefit Corporations keeps climbing, along with the popularity of de-influencers and the “right to repair” movement.

“During the challenging year of 2020, only 4.5% of B Corps failed, compared to 12.5% of American businesses overall.”

—Federal Reserve Board

 

Getting ahead of these issues, instead of waiting to be exposed and called out, is not just the right thing to do. By building trust and loyalty with employees and consumers, a proactive approach can save and sustain businesses.

Humans need more than products and paychecks.
Your brand or organization has a golden opportunity to lift people up at a time when all of us are fighting battles that wear us down. Like navigating education and healthcare systems that fall short, being squeezed as part of the sandwich generation, or needing purpose at work but struggling to afford soaring rents as a Gen Zer.

Retention, loyalty, and growth—the aims of transformation programs—are best served through genuine connection and alignment with how people feel and what they care about.

“The human emotions of people working at the centre of a transformation play a pivotal role in its success or failure.”

—EY and Oxford University report

 

At Emotive, we leverage emotion to transform brands and businesses in ways that contribute, even just a little bit, to a better world for people. No mere paycheck can compare.

How Do You Orient Your Team When Everything Seems Uncertain?

Posted on by Jamey Aiken

The old axiom about uncertainty being the only certainty in business seems quaint given today’s headlines: Historically low unemployment. Hiring shortages one day and hiring freezes the next. Creeping inflation. Shaky markets. Unexpected layoffs. It’s whiplash inducing. And it’s the world we live in.

As the economy shifts and shudders, leaders are challenged to make strategic decisions with increasingly limited foresight. And employees? They’re left feeling disoriented, confused, and vulnerable. It’s a recipe for getting stuck. People become less willing to make mistakes, to stick their necks out for each other, or to take the smart risks necessary to adapt to the changing environment. In a time when flexibility and agility are critical qualities to business success, many organizations find themselves in a state of emotional contraction, unable to zag gracefully forward.

The problem is alignment. Conventional objective-setting tools simply fall short as a way to get everyone on the same page because they’re based on past assumptions rather than the competing signals of the future. Plus, they don’t give employees the right context for seeing themselves in that changing future—much less get them excited about it. For companies to navigate wave after wave of uncertainty, you need a more responsive approach:

Understand how your employees are feeling right now.
Are they cynical or optimistic? Are they barely hanging on or feeling enthused and inspired? Do they understand the vision for where the company is going? Or do they need more evidence and explanation? The more understood and recognized people feel in times of uncertainty, the more opportunities you have to deepen trust and allegiance. If you ask, people will let you know how aligned they are with a vision for the future and the strategy to get there. You can identify what dissonances need to be reconciled. Where the sources of doubt take hold. What fears need to be assuaged before they grow out of proportion. Powerful alignment—the kind required to change and adapt with the business environment—is only possible if you have clear insight into the emotional state of your organization at any given moment.

Address employees’ emotions with a clear story of how you plan to move forward.
While emotional understanding can improve conventional objective-setting by creating deeper connections with people, you still need to establish a clear point of view that will guide your organization toward its future. All businesses have multiple critical initiatives going on at any given moment: corporate strategy, product, go-to-market, brand, people & culture. If the narrative about how they connect is haphazard or unintentional—or confused by external market conditions—people will start quilting their own narratives. The result is multiple, often conflicting stories that lead to different end states. In other words, brand confusion. You must cut through the noise of function-specific goals, objectives, KPIs, and OKRs to make business and brand more emotionally relevant to the people in an organization.

Get employees focused on a future that they are empowered to create.
In times of flux, business leaders face pressure to leap into action—to batten down the hatches, set a course, and prepare teams to brace for the worst. But what employees most need today is leadership that inspires people with purpose and meaning amidst uncertainty. If your organization is feeling trapped by mounting performance pressure and shrinking time horizons, you must give every employee the ability to see, believe, and participate in creating a future that they know is not only possible but necessary. Emotion is the accelerant, the enabler, the multiplier, and the amplifier that connects powerful ideas more deeply and resonantly to the people who need them.

To move your business forward and ultimately grow in times of uncertainty, you need better ways to connect to what employees are feeling. And you need to equip them not with a best guess about the future, but rather with a clear picture of how they’ll create their future. When employees feel they have the agency and ability to control their destiny, they lean into the future with an entirely different spirit. This is how you translate all the ambition that underpins your brand into a coherent set of actions that keep an organization aligned, confident, and positive as it speeds into the uncertain future.