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You Can’t Go Private with a Public Culture

When companies undergo a shift in ownership—especially from public to private—leaders often focus on financial engineering and operational strategy. But culture is where the transformation either takes hold or breaks down. In this post, we share how one leadership team invested in culture before the deal closed, using it to align expectations, retain key talent, and lay the foundation for a high-performance, purpose-driven future. If you’re navigating a public-to-private transition, this is what it takes to bring your people with you.

Culture at the Crossroads: How One Company Turned Going Private Into a Purpose-Fueled Reawakening

For years, this company looked successful: growing steadily, expanding globally, and leading its category as a publicly traded company that brought prestige and pressure in equal measure. But as time passed, the initial lift from the IPO began to fade. Innovation slowed. Accountability softened. A sense of entitlement crept in, quietly shaping a culture where “good enough” was good enough.

Then came the decision to go private.

Leadership saw the opportunity not just as a financial restructuring, but as a cultural reset. Freed from the optics of quarterly earnings and market narratives, the company could finally do the harder work of building for the long term. But even before the transaction closed, executives knew the cultural work had to start first.

And one leader in particular stepped forward.

The CHRO raised his hand, recognizing that the real unlock wasn’t just capital. The challenge was a lack of shared conviction and internal coherence. Cultural drift had dulled the company’s edge. Employees didn’t yet understand how different the future would be or how much more would be expected. The opportunity wasn’t just to shift ownership. It was to reawaken the company’s ambition and build momentum behind a renewed sense of purpose and performance.

This wasn’t a reactive fix. It was a proactive reset.

The Emotional Terrain: Pride, Entitlement, and Drift

The organization wasn’t broken, but it was coasting. There was pride, but it had hardened into a quiet entitlement. The IPO had lifted morale for years, and many still clung to the belief that the halo of that moment was enough. Results were fine. Work was fine. But “fine” had become the cultural ceiling.

Remote work had frayed relationships. Accountability was inconsistent. Leaders weren’t fully aligned on what the next era required. Across the company, there was a growing disconnect between the urgency the business demanded and the behavior the culture enabled.

This wasn’t just a strategy gap. It was a culture gap. And to close it, the company didn’t need a new policy. It needed a new standard and a new story.

The Culture Reset: From Drift to Drive

Before the ownership shift was announced, the executive team knew something deeper had to change. We partnered with them to lead a Culture Transformation grounded in emotional truth and operational urgency.

It began with listening. We ran Pulse, our internal measure of whether an organization is carrying one coherent understanding of itself, across the global organization—leaders and employees alike—to understand how people were truly feeling. What they misunderstood. What they feared. What was holding them back. The entitlement. The drift. The quiet resistance. All surfaced.

From those insights, we crafted a unifying Culture Narrative. It named the shifts ahead and outlined the specific behaviors that needed to change. It didn’t just explain the “why” behind the transformation. It clarified the “how” and invited people into a new standard of performance and possibility.

The Culture Narrative became a compass for the next chapter: honest, aspirational, and unignorable. It gave leaders a language to align around. It gave managers tools to lead with clarity. And it gave employees the transparency—and choice—they deserved.

It started with conviction. And it built momentum from there.

How to Lead a Culture Transformation in a Public-to-Private Shift

If you’re leading a company through a shift in ownership, whether to private equity or into your next phase of growth, these five imperatives can help turn your culture into a competitive advantage:

  1. Recast the Moment as an Opportunity, Not a Threat

    Going private isn’t a retreat from the public eye. It’s a return to purposeful building. Frame this chapter as a chance to reignite the company’s ambition, speed, and innovation. Invite people to build, not just belong.

  2. Make Accountability a Shared Standard, Not a Slogan

    In a true performance culture, excellence isn’t optional. But it also isn’t punitive. Model a mindset where feedback is normal, goals are non-negotiable, and missing the mark means learning fast, not hiding flaws.

  3. Equip Managers to Carry the Culture

    Culture doesn’t cascade by accident. First-line leaders must be equipped to translate the transformation into real conversations, rituals, and team norms. Invest in manager enablement early. It’s the bridge between vision and behavior.

  4. Root Performance in Purpose

    Numbers alone don’t move people. Meaning does. Reconnect every team to the real-world impact their work enables—whether it’s helping scientists accelerate discovery or communities thrive. When purpose is clear, performance follows.

  5. Lead with Both Data and Emotion

    Culture change isn’t just an operational shift. It’s a human one. Your people don’t need spin. They need truth. Inspire them with a bold vision, support them with tools and clarity, and be honest about what’s changing and why.

Ownership transitions often begin in the boardroom, but their success is won—or lost—in the culture. The most powerful transformations don’t just upgrade processes or portfolios. They unlock a new way of thinking, behaving, and winning together.

If you’re heading into a pivotal moment, remember this:

Transformation doesn’t happen to a culture. It happens through it, powered by conviction and sustained by momentum.

An Emotive Founding Story

Emotive Brand began with a belief: the brands that make you feel are the ones that move you.

That belief came from experience. When Tracy Lloyd and Bella Banbury started Emotive in 2009, they had already seen how differently people responded when a brand reached them emotionally, and how often emotion was treated as secondary to the supposedly more serious work of strategy.

They saw it differently.

Emotive’s first home was more warehouse than studio, complete with broken glass, no heat, and a single bathroom that was also somehow the kitchen. Yet executives from some of the world’s most iconic brands kept coming back. The work mattered, of course. But so did the experience of doing it together.

Tracy and Bella brought the same thinking to both client work and how we work with one another. They wanted to understand what a company really stood for, define how it should make people feel, and carry that feeling through everything the brand did. And they wanted working with Emotive to feel different, too.

That meant incredible preparation and attention to the smallest details, along with the occasional mid-meeting tequila shot. Clients arriving on the ferry might find Tracy or Bella waiting with Blue Bottle coffee in hand.

The belief at the heart of Emotive has endured. Our understanding of it has become much richer and more precise.

Seventeen years of working alongside ambitious companies have taught us that emotion is most powerful when it gives force to something real. Every company has convictions behind what it is building, the choices it makes, and why its work matters. But those truths don’t automatically travel beyond the people who already know the company well. They have to become recognizable to people on the outside.

That is where emotion does its real work.

Today, Emotive fuses Conviction and Emotional Impact at the foundation of the brand, so what a company knows to be true can become something other people recognize, believe, and value. It’s a more rigorous expression of the instinct Tracy and Bella started with in 2009: truth has greater power when people can feel it.

The agency has evolved around that idea. Strategists, designers, writers, and makers have each brought their own perspective to the work, sharpening the thinking and expanding what Emotive can do. The companies we work with have evolved, too. Today, we partner with product-proven B2B technology and AI companies approaching moments when how the market understands them can have real consequences for what happens next.

Through that evolution, some things have remained remarkably consistent. Emotive is still independent and founder-led. Tracy and Bella remain close to the work and deeply accountable to the people who trust us with it. Curiosity still runs deep, details still matter, and the relationship between Emotive and its clients remains intensely collaborative.

What started in that improbable warehouse has become a clearer conviction about the role a brand can play at the most important moments in a company’s life.

Find what is true. Give it emotional force. Make it felt.

“Tracy is fearless and so unique—she becomes the CEO Whisperer, with a way of telling them what everybody else is too scared to say. She can deliver truth to people who are often shielded from it. She does it from a place of strength and a foundation of having done the work, but once she breaks through, trust is earned and the relationship is locked in. Amazing.”
–Bella

“Bella is the glue that keeps it all together at Emotive Brand. From the day she put on the CEO hat, she made shit happen. We all know there would be no Emotive Brand without her because she figures out the hard stuff, enabling every single one of us to deliver easier and faster. She’s operationalized how we work so we can do better work for our clients. As her partner in crime and co-founder, I feel like with her beside me, there’s nothing we can’t do together.”
–Tracy

 

Fin.

Challenger Brands: B2B Challengers

Continuing the Challenge

This post is the second in our three-part series on challenger brands. You can read part one, “Challenger Brands: A Primer,” right here.

Previously, we spoke about adopting a challenger mindset. It’s one defined by ambition, agility, and a willingness to take risks. Most importantly, we noted how businesses are no longer competing against each other—they are competing against the category they are in and the expectations of what a customer experience feels like.

At a glance, these personality traits naturally lend themselves to the B2C world. Ask anyone to rattle off a few challenger brands and you’ll invariably get the same answers: Uber, Netflix, Spotify, Airbnb—and it makes sense. When you’re trying to rewire people’s preconceived notions, B2C is, by definition, the shortest path to the customer.

But it is by no means the only path. The worlds of B2B technology and AI companies and B2B2C are being transformed by challenger brands. Just look at ZipRecruiter, Zoom, Slack, or even Salesforce. If you can’t see it on the surface, it’s most likely occurring behind the scenes in their business strategy.

B2B Technology and AI Companies as Challengers

Founder of 500 Startups, Dave McClure, notes that

“The next bubble is not in tech where innovation and capital are never in short supply. Rather, the real bubble is in far-too-generous P/E multiples and valuations of global public companies, whose business models are being obliterated by startups and improved by orders of magnitude. As more Fortune 500 CEOs recognize and admit their vulnerability to disruption, expect them to hedge their own public valuations by buying the very same unicorns that keep us awake at night.”

Many legacy B2B companies end up following a similar lifecycle. They start off small and hungry, build a legacy off of their early innovations, ride the wave for as long as possible, and then go out and acquire innovation when they start to stagnate. The daily churn of operating a business makes it very difficult to ignite the same innovation that got you started. So, you import. To be clear, there’s absolutely nothing wrong with that. But it’s a strategy that ultimately puts your future in the hands of other creators.

Homegrown Innovation

Regardless of size, if B2B brands want to truly adopt a challenger mindset, they need to take active steps to continually foster their own innovation. Famously, Google has a 20% rule. Implemented by Google Founders Larry Page and Sergey Brin in 2004, it’s designed to give employees one full day per week to work on a Google-related passion project of their choosing or creation. It’s the same strategy that created Gmail, Google Maps, Google Talk, Google News, AdSense, and many others.

The point being, words like agile and innovative don’t have to be words that are only synonymous with startups. B2B companies can instill a challenger’s sense of agility through the behaviors and culture they nurture. If you’re wondering how a B2B brand knows if it should adopt a challenger mindset, there’s a wonderful diagram created by Michael Hay, a business leader with fifteen years at IKEA, that can help. Outlining four essentials for driving a successful change of strategy, it acts as a checklist for recognizing and delivering change.

need for change

Good Artists Copy; Great Artists Steal

At the end of the day, there are many lessons that B2B brands can steal from the challenger world. Are you leading with a strong story that unequivocally answers the question, “Why do you do what you do?” More than meet a singular need, are you meeting the needs of today and tomorrow better than anyone else? Are you talking with lead adopters at the front of the innovation curve and making them evangelists for your brand?

Perhaps the most important lesson that B2B brands can glean is in how they hire. As Adam Morgan writes,

“Employees at challenger brands require different qualities. They need to be mission-driven. They need to know why they get out of bed and go to work every morning and they need to be passionate about the problems the company is trying to solve. Being a maverick is also of far greater importance at a challenger, the opposite of at a larger organization where dissent is considered a flaw. Employees need to ask the provocative questions and not just take risks themselves, but also to be tolerant of risks that others might take.”

To learn more about how your product-proven B2B brand can benefit from adopting a challenger mindset, contact Tracy Lloyd at [email protected].

To finish reading our three-part challenger series, check out: Part Three—Challenger Brands: Design that Disrupts

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.

Challenger Brands: A Primer

Are you up to the challenge?

Starting today, we’re launching a three-part series on challenger brands—who they are, how they behave, and why your brand could benefit from adopting their disruptive mindset. As this is the first blog in the series, let’s start with the basics. The beginning, as they say, is always a good place to start.

What is a challenger brand?

“A challenger brand is defined, primarily, by a mindset—it has business ambitions bigger than its conventional resources, and is prepared to do something bold, usually against the existing conventions or codes of the category, to break through.”
—The Challenger Project, by eatbigfish.

Even if you’re not familiar with the term “challenger brand,” you’ve certainly experienced its narrative cousin: the underdog story.  It’s David and Goliath. It’s Rocky. That oft-romanticized vision of a plucky innovator running a business out of their garage and taking down the big guys. Think of Ben & Jerry’s vs. Häagen-Dazs, Sam Adams vs. Budweiser, or Apple vs. Microsoft.

Category is the new challenge

While in the beginning being a challenger brand often meant slaying one particular dragon—Pepsi vs. Coke—modern challenger brands are more focused on what they are disrupting instead of who. It’s not about me versus you; it’s about me versus the category, the industry, and the expectations of what a customer experience feels like.

From Airbnb to Blue Apron to Warby Parker, challenger brands are redefining the ways we travel, eat, shop, and more. As Adam Morgan says, “Being a challenger brand today is less about business enmity, and more about an often mission-driven desire to progress the category.”

Criteria for challenger brands

To be clear, there are no rules set in stone about what makes a challenger brand. By definition, it’s a fluid position. You might start out a challenger and be so successful at taking out the competition that you become the next target on top of the hill. It’s a Shakespearean cycle of ascension and dethronement that leaves only the most innovative companies standing.

“A challenger brand can take many forms; it’s more of a mindset than a specific set of rules,” says Kohlben Vodden, founder of StoryScience. “These brands tell stories that by proxy make us feel empowered. They tell us real success lies in breaking away from the pressure of social norms, challenging authority, and being disagreeable. These brands represent character strengths that we humans universally hold up as positive and admirable qualities—bravery, perseverance, fairness.”

In essence, to be a challenger, your brand needs to:

  • Be somewhere in the middle of the market. You’re not first, but you’re not last. You have enough experience and validity to get in the ring and start punching above your weight.
  • Have an insatiable hunger and big ambitions that go beyond hitting your numbers. You and your employees need to share a fundamental conviction that you are unlike any other company on the planet.
  • Understand what it takes to close the gap between good and great. When you talk about something as aspirational as a company’s vision for the future, you should never limit yourself to making something merely good. This isn’t a task to work on; it’s a shared vision to work toward.

Culture is the lifeblood of challenger brands

All things considered, this is as much about emotion and personality as it is about strategic priorities. If there’s a straight line through challenger brands, it’s the infectious culture they cultivate and maintain through the ups and downs. And how do you shape culture? Through your mission, vision, beliefs, and behaviors. “Clarity around what a business believes in, and what change it’s trying to bring about, acts as both inspiration and filter for the kinds of disruption it will pursue,” says Mark Barden. “Without that clarity, disruption becomes chaos pretty quickly.”

To continue reading our three-part challenger series, check out: Part two—Challenger Brands: B2B Technology and AI Companies as Challengers & Part three—Challenger Brands: Design that Disrupts

Emotive Brand is a brand strategy and design firm for product-proven B2B technology and AI companies.