Empathy is powerful. But on its own, it can hold a brand back.
We often work with companies that feel deeply connected to their customers. They understand their pain points. They share their frustrations. They’ve built their business around being attuned to those lived experiences. But emotional resonance doesn’t always lead to momentum.
Because empathy, while validating, isn’t always activating.
To truly move people—whether customers or employees—brands need to evolve their emotional posture. They need to turn understanding into inspiration. That shift is at the heart of emotional acceleration. And it’s what made our work with Bloomerang so transformative.
Bloomerang’s Starting Point: Empathy in Abundance
Bloomerang is a giving platform built exclusively for nonprofits. They don’t just serve “customers”—they serve people on the front lines of purpose. And many members of the Bloomerang team have nonprofit backgrounds themselves. They’ve been there. They get it.
The stakes are high. The nonprofit sector in the U.S. alone includes over 1.5 million organizations, employing more than 10% of the workforce and contributing over $1 trillion to the economy. These are mission-driven organizations solving urgent challenges—but too often, they’re asked to do more with less, over and over again.
When we began working with Bloomerang, it was clear: this was a team grounded in empathy. They knew what nonprofits were up against—tight budgets, lean teams, endless asks, and a sector-wide scarcity mindset. Their work was fueled by compassion and care.
But their ambition was bigger than understanding. They didn’t just want to reflect where nonprofits were—they wanted to help them rise. To do that, the brand needed to signal more than support. It needed to energize.
The Emotional Shift: From Validation to Uplift
As we moved through stakeholder interviews and emotional insight work, a realization took hold: Bloomerang’s greatest value wasn’t just in making nonprofits feel seen—it was in helping them see what’s possible.
We worked closely with Bloomerang’s leadership to shape a new emotional center for the business. One that honored their roots in empathy, but reframed their role in the sector. The result was a bold new brand idea: Pushing Purpose Higher.
That idea became the throughline for everything to follow. Not just language and design, but posture. Presence. A renewed conviction that nonprofits shouldn’t have to settle for “good enough”—they should feel empowered to dream bigger and reach further.
And that shift didn’t just show up in the brand. It showed up in the Bloomerang team, too. As they moved from validating nonprofit struggle to uplifting nonprofit potential, their internal energy changed. Their belief deepened. And it made the transformation stick.
From Insight to Activation
That emotional shift wasn’t just a line in a deck. The new voice and vision showed up everywhere—from photography that recast real nonprofit customers as energized leaders, to a “Built for Purpose” wall at a post-launch trade show where attendees shared their missions and affirmed why their work matters.
As part of the launch, we partnered with Bloomerang to develop a brand awareness campaign that brought their new voice and vision into market—introducing the world to a giving platform powered by energy, not just empathy. With assets across video, audio, display and social channels, the campaign was a great success, driving 12% increased brand search volume and a 13% rise in direct navigation website traffic.
That’s because these weren’t just brand activations. They were moments of shared belief that brought to life the new brand’s emotional core. Small signals that Bloomerang sees nonprofits not just for their challenges, but for their potential.
And because the team had internalized that emotional core, they showed up in market with more clarity, more confidence, and more energy.
What Others Can Learn
The shift Bloomerang made—from empathy to energy—isn’t unique to the nonprofit world. It’s a powerful lesson for any company with a purpose-driven audience or mission-led culture.
Empathy will always be a valuable emotional entry point. But to lead, to differentiate, and to truly drive transformation, companies need to ask: What emotional state are we creating for our audience?
Are we helping them feel seen—or helping them move forward?
Emotion isn’t just a vibe. It’s a strategy. When teams align around the right emotional energy, they create the conditions for performance, clarity, and momentum.
Feel More. Move Faster.
Bloomerang’s transformation wasn’t just a new story or a new system—it was a new emotional posture.
They didn’t abandon empathy. They evolved it. They turned it into something activating. Energizing. Scalable.
That’s what emotional acceleration looks like. And it’s what makes transformation work—not just for Bloomerang, but for any company ready to stop describing the problem and start moving people toward what’s possible.
Want to see how we helped Bloomerang make that shift? Read our full case study here.