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Tag: Leadership

Brands That Move People Will Own the Market in 2025

Posted on by Tracy Lloyd

In 2025, brands that truly move people will dominate. Forget focusing solely on features—lasting impact comes from emotional connections that inspire action and advocacy. You already know that standing out in a competitive market is crucial, but real leaders don’t just stand out—they make a lasting impact that resonates deeply with their audience.

Many brands miss the mark by focusing only on features and rational benefits, forgetting that emotional connection multiplies impact. If you’re aiming to lead with purpose and influence in 2025, the real differentiator is emotion.

Why Emotion is the Key to Driving Meaningful Impact

True market leaders know emotional connection isn’t optional—it’s a competitive edge that drives faster decisions, increases advocacy by 60%, and boosts lifetime value. Brands that stir emotions inspire loyalty, retention, and long-term relevance. These are the brands that don’t just compete—they inspire, influence, and lead.

At Emotive Brand, we know emotion is the strategic lever behind every major business outcome—speeding up decisions, improving retention, and building stronger customer loyalty. Without an emotional connection, your brand is just another option. With it, you become the only option.

A Brand Blueprint for Impact

Emotional connection may be the missing piece, but simply knowing that isn’t enough. The real question is, how do you harness the power of emotion to drive measurable outcomes? That’s where our Brand Blueprint comes in.

The Brand Blueprint isn’t a creative exercise—it’s a fast, actionable path to becoming a high-impact brand. Whether you’re looking to strengthen your position or expand into new markets, Emotive Brand’s Blueprint equips you with the tools to:

  • Create Emotional Connections that build lasting relationships and make your brand the top choice—not just for what you offer, but for how you make customers feel. These emotional bonds turn customers into loyal advocates, driving retention, increasing lifetime value, and fostering organic growth.
  • Amplify Your Brand’s Impact by leveraging emotional engagement as a competitive advantage. Brands that build strong emotional connections don’t just attract customers—they create experiences that deepen loyalty, speed decision-making, and fuel sustained growth, positioning your brand as a true market leader.
  • Align Strategy and Emotion across every touchpoint. From your messaging to customer interactions, our approach ensures your brand consistently delivers both the emotional and rational elements that build trust and credibility, creating a unified experience that resonates deeply and turns customers into lifelong brand advocates.
  • Sustain Your Leadership Position by embedding emotional connection into every phase of the customer journey. This fosters long-term trust and loyalty, transforming your brand into a market leader that customers believe in, follow, and champion.

Ready to Make an Unforgettable Impact in 2025?

Is your brand building emotional connections that inspire action, or stuck relying on outdated rational appeals?

Here’s the real question: Why do so many B2B brands still think emotion is just for B2C? The truth is, B2B buyers—whether at the C-suite or senior leadership level—face higher stakes. Their time, credibility, and even their jobs are on the line. Yet, most brands still focus on features, missing the emotional drivers that lead to real impact. The old rational playbook no longer works. If you’re not building emotional ties, you’re missing out on the most powerful lever for driving loyalty, advocacy, and long-term impact.

Let’s talk. Share your thoughts, and together, let’s reshape the future of B2B branding through the power of emotion.

Culture Is Your OS. Brand Is the UI.

Posted on by Emotive Brand

Leaders know their tech stack cold. But ask about the cultural operating system, the invisible code running the company, and clarity disappears.

We’ve been thinking about this gap, and here’s what we’ve learned: Culture is the real OS. It determines how fast ideas travel, whether innovation thrives, and whether transformation succeeds. Brand is the UI. It’s how people experience that cultural OS through every interaction, every decision, every moment of truth.

When they’re misaligned, everything breaks.

The Hidden Architecture

Think about any operating system. It runs silently in the background, setting the rules. What’s possible. What’s permitted. How resources flow. Users don’t see the code, but they experience its logic through the interface.

Culture works the same way. It’s the base code behind how decisions are made, how failure is treated, how ideas live or die. Brand is the interface, the emotional and behavioral experience of that code for employees and the world.

The most painful breakdowns happen when brand overpromises what culture can’t deliver. We see this constantly.

Companies that talk agility but require 12 approvals for minor changes. Brands that advertise innovation while internally rewarding risk avoidance. Organizations that preach customer-centric but fail to practice it.

This misalignment creates organizational cognitive dissonance. Employees feel it first, experiencing the daily friction between promise and reality. Customers see it soon after. Because in a transparent world, your culture always shows up, whether you intend it to or not.

When Truth Meets Expression

When culture and brand align, something powerful happens. Transformation accelerates.

Internal beliefs match external expression. Employee experience mirrors customer experience. People stop translating between what we say and what we do. The organization gains velocity through coherence, not pressure.

The brands we admire most give us direct access to their cultural source code. What they promise is what they practice. You don’t build trust by saying the right thing. You build it by being architecturally honest.

What Reinventors Get Right

The visionary leaders we work with understand something crucial. They don’t transform by rebranding. They do the harder, deeper work of recoding their culture, and then design a brand that reflects it.

What does recoding culture actually look like? One CEO we know discovered their ‘innovation culture’ was actually risk-averse when he made failure stories mandatory in all-hands meetings and he knew it when no one had any to share. So, he started going first, publicly dissecting his own mistakes.

These aren’t feel-good exercises. They’re architectural changes to the cultural OS. They alter what gets rewarded, what gets repeated, and ultimately, what gets real.

The leaders who fail at transformation are usually the ones who believe in it the least. They’re performing change for the board while protecting the status quo for themselves. Your OS reveals what you actually believe, not what you claim to believe. And everyone can feel the difference.

You can’t reskin your way to belief. And you can’t UI your way out of an OS problem.

The Path Forward

We’ve discovered something working with transformation leaders: The ones who succeed treat belief like code. They build it into their cultural OS at the deepest level. Not as inspiration. As infrastructure.

Because your cultural operating system runs on belief, not logic. And when that belief layer is broken, no UI update can fix it.

Ready to Realign?

You’ve invested in platforms and systems. Now it’s time to align the two most powerful ones you already have: your culture and your brand.

In a transparent world, your brand is only as strong as your culture.

And here’s the uncomfortable truth: Your next transformation will fail for the same reason your last one did. You’re still trying to change what people do instead of what they believe.

Stop asking, “How do you get people to adopt this?” Start asking, “What would make them believe in it enough to fight for it?”

Explore the Transformation Agenda →

You Can’t Go Private with a Public Culture

Posted on by Emotive Brand

When companies undergo a shift in ownership—especially from public to private—leaders often focus on financial engineering and operational strategy. But culture is where the transformation either takes hold or breaks down. In this post, we share how one leadership team invested in culture before the deal closed, using it to align expectations, retain key talent, and lay the foundation for a high-performance, purpose-driven future. If you’re navigating a public-to-private transition, this is what it takes to bring your people with you.

Culture at the Crossroads: How One Company Turned Going Private Into a Purpose-Fueled Reawakening

For years, this company looked successful: growing steadily, expanding globally, and leading its category as a publicly traded company that brought prestige and pressure in equal measure. But as time passed, the initial lift from the IPO began to fade. Innovation slowed. Accountability softened. A sense of entitlement crept in, quietly shaping a culture where “good enough” was good enough.

Then came the decision to go private.

Leadership saw the opportunity not just as a financial restructuring, but as a cultural reset. Freed from the optics of quarterly earnings and market narratives, the company could finally do the harder work of building for the long term. But even before the transaction closed, executives knew the cultural work had to start first.

And one leader in particular stepped forward.

The CHRO raised his hand, recognizing that the real unlock wasn’t just capital. It was belief. Cultural drift had dulled the company’s edge. Employees didn’t yet understand how different the future would be or how much more would be expected. The opportunity wasn’t just to shift ownership. It was to reawaken the company’s ambition and build momentum behind a renewed sense of purpose and performance.

This wasn’t a reactive fix. It was a proactive reset.

The Emotional Terrain: Pride, Entitlement, and Drift

The organization wasn’t broken, but it was coasting. There was pride, but it had hardened into a quiet entitlement. The IPO had lifted morale for years, and many still clung to the belief that the halo of that moment was enough. Results were fine. Work was fine. But “fine” had become the cultural ceiling.

Remote work had frayed relationships. Accountability was inconsistent. Leaders weren’t fully aligned on what the next era required. Across the company, there was a growing disconnect between the urgency the business demanded and the behavior the culture enabled.

This wasn’t just a strategy gap. It was a belief gap. And to close it, the company didn’t need a new policy. It needed a new standard and a new story.

The Culture Reset: From Drift to Drive

Before the ownership shift was announced, the executive team knew something deeper had to change. We partnered with them to lead a Culture Transformation grounded in emotional truth and operational urgency.

It began with listening. We took a pulse of the global organization—leaders and employees alike—to understand how people were truly feeling. What they misunderstood. What they feared. What was holding them back. The entitlement. The drift. The quiet resistance. All surfaced.

From those insights, we crafted a unifying Culture Narrative. It named the shifts ahead and outlined the specific behaviors that needed to change. It didn’t just explain the “why” behind the transformation. It clarified the “how” and invited people into a new standard of performance and possibility.

The Culture Narrative became a north star for the next chapter: honest, aspirational, and unignorable. It gave leaders a language to align around. It gave managers tools to lead with clarity. And it gave employees the transparency—and choice—they deserved.

It started with belief. And it built momentum from there.

How to Lead a Culture Transformation in a Public-to-Private Shift

If you’re leading a company through a shift in ownership, whether to private equity or into your next phase of growth, these five imperatives can help turn your culture into a competitive advantage:

  1. Recast the Moment as an Opportunity, Not a Threat

    Going private isn’t a retreat from the public eye. It’s a return to purposeful building. Frame this chapter as a chance to reignite the company’s ambition, speed, and innovation. Invite people to build, not just belong.

  2. Make Accountability a Shared Standard, Not a Slogan

    In a true performance culture, excellence isn’t optional. But it also isn’t punitive. Model a mindset where feedback is normal, goals are non-negotiable, and missing the mark means learning fast, not hiding flaws.

  3. Equip Managers to Carry the Culture

    Culture doesn’t cascade by accident. First-line leaders must be equipped to translate the transformation into real conversations, rituals, and team norms. Invest in manager enablement early. It’s the bridge between vision and behavior.

  4. Root Performance in Purpose

    Numbers alone don’t move people. Meaning does. Reconnect every team to the real-world impact their work enables—whether it’s helping scientists accelerate discovery or communities thrive. When purpose is clear, performance follows.

  5. Lead with Both Data and Emotion

    Culture change isn’t just an operational shift. It’s a human one. Your people don’t need spin. They need truth. Inspire them with a bold vision, support them with tools and clarity, and be honest about what’s changing and why.

Ownership transitions often begin in the boardroom, but their success is won—or lost—in the culture. The most powerful transformations don’t just upgrade processes or portfolios. They unlock a new way of thinking, behaving, and winning together.

If you’re heading into a pivotal moment, remember this:

Transformation doesn’t happen to a culture. It happens through it, powered by belief, sustained by momentum.

Is Your Vision a Fish Bowl or a Great Lake?

Posted on by Emotive Brand

That swirling sensation? It’s emotional whiplash from seesawing markets and topsy turvy headlines. Yet through it all, as a leader of business, brand, or culture, you must not only find your center, but rally and inspire others to keep moving forward.

So how do people do that?

In the throws of disruption, we don’t seek momentum in a spreadsheet. We turn inward, guided by what we truly believe—about how the world works, what’s possible for ourselves and others, and the nature of change.

Rising from our deeply held beliefs, internal narratives shape our decisions. They determine whether we forge ahead or swim in circles.

What Really Limits Growth

The classic goldfish analogy illuminates how self-limiting beliefs stifle our potential. It’s commonly said that the size of the goldfish is determined by the size of their environment—that they grow to their full 12-inch-ish size only when their habitat is expansive enough.

The truth is more nuanced. The growth potential of a goldfish is in fact curtailed by the poor, polluted water quality that inevitably results from too-small aquariums or bowls. Their environment turns toxic.

Applying this principle to leadership, the question becomes: Is your vision meaningful and bold enough to foster the shared belief and forward-looking mindset needed to fuel success and expand impact? Or does it limit creativity and stunt growth?

Yes, by this logic, your vision for the future is the goldfish habitat. The scale, daring, and ambition it represents (or lacks) all come together to set the bounds of what’s possible and expected, thereby dictating the emotional climate in which your team or organization operates. Just like water quality for our finned friends.

A Sink or Swim Moment for Leaders

Right now, it may be tempting to downsize your ambitions. At the macroeconomic level, markets are plunging one day, only to rebound the next. At the human level, the percentage of engaged employees is falling, a drop seen only twice in the past 12 years, in 2020 and 2024.

But this is a time for big thinking and rethinking. Because in an economy already shaken by constant change and disruption, those who stand still and scale back, frozen by fear, will be left behind when the economic growth steadies.

Applying the goldfish theory to your vision, you can test the waters and adjust accordingly.

Are your ambitions too small to allow your organization to thrive instead of merely survive? “Safe” doesn’t inspire innovation, confidence, or drive. And with so few possibilities in play, an undersized vision is too easily polluted by negativity.

Do you believe that in this time of change there is opportunity to regroup and reimagine? Your people can sense whether your vision is rooted in scarcity or abundance, and team behavior and outcomes are direct reflections.

Are you paying attention to how people are feeling, and how you want them to feel? It’s time to examine your beliefs—how they dictate your internal narrative and the bounds of the vision you share with the world. Be sure you’re generating emotional propulsion instead of pollution.

Roundtable with Bloomerang CEO Dennis Fois and CMO Ann Fellman: Part 1

Posted on by Emotive Brand

The Power of Emotion

One of the most purposeful organizations we’ve ever collaborated with, Bloomerang helps nonprofits raise more with the end-to-end giving platform and expert team built for purpose.

This has been a particularly rewarding partnership, with client-agency alchemy arising from a shared belief. It’s the idea embedded in our name—that strategic use of emotion is central to the success of brands and businesses.

At the risk of making them blush, Bloomerang’s CEO Dennis Fois and CMO Ann Fellman are the kind of leaders we call Visionary Reinventors. They have the emotional intelligence and daring to push higher, and look deeper, for the good of their business, people, industry, and the 23,000 nonprofits they serve.

They were gracious enough to sit down with us for a roundtable discussion exploring how emotion is core to driving their tremendous growth.

 

Emotive Brand:  When you composed the RFP, emotion was front and center in terms of how you thought about success. We’re curious—where does this passion for emotion come from? What was missing from the equation prior to our work together?

Dennis:  My feelings were that Bloomerang fell too much on the empathy side, without any bite or desire or drive or ambition. The opportunity here is to change the [nonprofit] industry, where there’s a scarcity mindset—that you can’t ask for more. They [nonprofits] read bad reports: “Oh, Giving Tuesday was down.” The academia around it is depressing. And so there is this construct of constraints and not abundance. I want to create a bright light of ambition–fast-charging, but also with hope and optimism.

This is a time when we’ve never seen so much generational wealth. There are over 11 million millionaires in the United States alone. We’ve never had this amount of disposable income. There’s literally no reason why giving shouldn’t be going up every year. So this idea for emotion, this passion, needs to come through.

I want to sit on a rocking chair on a ranch when I’m older and reflect that we built a generational company that is looked on as, “They actually shook things up. They were the catalysts for more investment, more technology, better resources.”

But if you connect yourself to the industry and say, “We’re going to do more here,” then you need to bring empathy while also being a bit of a challenger.

Emotive Brand:  I’ve been sitting in a group of management consultants for the past two days, and one of the things that we heard loud and clear again and again was that leaders who are all empathy are the worst leaders imaginable—empathy has to be conjoined with performance for any impact to actually occur.

Dennis:  That’s well said. Yesterday at our kickoff, we talked about the issue that we have–and that’s complacency. We are doing so well. Our retention rates are off the hook. I have never seen anything like it. And you could say, “We are on a tear here,” but if you’re being intellectually honest, you say, “Are the gross retention rates, the fact that your customers don’t churn, because you’re that good? Or is it the feature of a complacent industry?”

If you allow the standards of the industry to define your standards, you’re done. And so there needs to be a perpetual engine, an internal drive to lift and change the industry, to overcome inertia. It’s very easy to forgive yourself for mediocre performance when you’re doing good work.

It’s a wonderful blanket of comfort to say, “Yeah, but I’m working on something really important. I helped that nonprofit. I am doing life-changing work here.” It’s a dynamic that we have to manage.

Emotive Brand:  Ann, amidst all the success that Dennis has just outlined, what did you believe was missing from the brand today or the equation that you were bringing to market?

Ann:  I grew up in B2B marketing. My whole career was tech, and speaking tech. I’d read paragraphs and be like, ‘What on earth did I just read? I have no idea what that said. That means absolutely nothing to me.’

So I’ve always believed that this is not B2B. This is B2H. We are selling to human beings. We are selling to people who have emotions. Whether I’m making a software sale, or buying some consulting, I’m going to be emotional about spending that money. I just am. And so I’ve always been one to say, “Can we push the brand, the marketing, the message to an emotional level, because we’re humans.” We’re not selling to computers–yet.

It’s okay to put emotional color and commentary into your message and how you show up, because it’s more enjoyable. You remember when you have fun doing something. We had a wild kickoff yesterday, talking about some pretty serious stuff. We’re asking people to work harder, do more, and at the same time, we’re laughing and making jokes about poop emojis– [laughter]

Dennis:  Sorry.

Ann:  And so we’re being real human beings with emotion to connect. We’re going to do hard stuff, but we’re going to have joy in that. So when we think about what makes a really good company, yeah, you got to have all the tech, but you’ve got to have a powerful story that connects with humans, right there, front and center.

Emotive Brand:  That’s amazing. We just wrote a white paper about the role of emotion, and the research says it’s even more important in B2B. Maybe because the decisions are big and weighty, and there’s more riding on it.

Ann:  Yeah. You could lose your job if you make the wrong decision–put in some really crappy tech and you end up destroying the teams, their momentum, and morale. There’s so many layers of emotion behind these decisions.

Emotive Brand:  Our experience working with many tech companies over many years is that they undervalue the so-called soft skills and soft metrics that actually drive not just decision-making, but the change and transformation necessary for those companies to show up in the world in a really significant way. It’s interesting how much that’s pushed to the margins, especially in the world of B2B, where to Amber’s point, I think it has the most potential to make a difference.

Dennis:  Yes. This is a really good point. I understand where it comes from, especially when you’re talking about a technology company. Listen, the technology companies are by and large product companies. The goal as you scale is to sell the same product over and over. And if you’re not careful, it creates a very inside-out view—you want to stay very close to the true essence of the product, describe that in the best possible way and get everybody to say the same things over and over again. Obviously, that avoids a real understanding of how people buy, so that’s where leadership needs to step in.
Most organizations want to sell based on the value of change, and you can only sell the change if you have stories.

Ann:  It’s always the phrasing of ‘this thing does blah-blah-blah.’ But no. Now you need to fill in the last piece, which is, so I can do what? Who cares? So I can raise more, so then I can deliver more.

Emotive Brand:  As you frame the success of your leadership team, I can’t help but think that on some level, it’s because there is a greater sense of emotional investment, not just in each other, but in the success. It cannot only be a rational desire for success.

Dennis:  I think what all of us have in common is that it’s a once in a lifetime opportunity to be working on a project like this. It’s where unbelievable financial success and outcomes and high quality company-building comes together with a genuine world impact. It’s not a unicorn story where we’re changing the world through AI. No, it’s real societal impact. Normally, you have to pick one of the two.

Ann:  Yeah, we chose the hard path. We chose to push ourselves further.

Emotive Brand:  It’s like a reflection of what you want for nonprofits. The bar raising.

Ann:  We’re choosing to raise the bar, and we’re going to take our teams and our customers with us in that choice.

Emotive Brand:  Yeah. I mean I love the proverbial eating your own dog food, but I’m curious, do you see brand as the mechanism to communicate that to your prospects and current customers?

Ann:  It has to. No customer wakes up thinking about your business every day or your product, unless there’s an absolute problem. So your brand is that positive manifestation of the outcomes, and then you’ve got to put it front and center, all the time.

Emotive Brand:  And so is success in your mind if Bloomerang is always connoted with unlocking that sense of abundance and opportunity? Is that the ultimate kind of emotional unlock that you hope to achieve?

Dennis:  I think so, because if we successfully do what you just said, then you basically blast it through all of the excuses not to grow. Now you’re confronted with your own reality–what is driving you? Well hopefully, it’s that passion for the purpose.

 

Our gratitude goes out to Ann and Dennis for taking the time to reflect with us. Keep an eye out for Part 2 of our conversation, focused on the power of partnership. We’ll look into the alchemy of Bloomerang and Emotive Brand’s stellar collaboration.

The Future Belongs to Those Who Make Us Feel

Posted on by Emotive Brand

As technological, political, and societal shifts accelerate at mind-scrambling speed, not all are lost. A new type of leader is rising to meet this unprecedented moment: Visionary reinventors.

While more traditional leaders are disoriented by growing complexity, visionary reinventors maintain clarity, direction, and unstoppable momentum.

They know that as AI ascends, uncertainty abounds, and culture morphs and even fractures, one thing remains constant–the strategic power of human emotion.

By defining, honing, and owning the emotional impact of the brands and organizations they lead, visionary reinventors forge meaningful and enduring connections with customers, investors, and employees.

This emotion-centered approach empowers a fiercely proactive posture. Visionary reinventors don’t wait for the world to be ready.

These modern leaders move people, markets, and industries above features and functionality to the higher ground of belief, a place of new perspective, where change is not feared–but desired, demanded, and inevitable.

They know that innovation alone does not and can not unleash true disruption. Visionary reinventors understand that today, more than ever, disruption unfolds from an emotional epicenter.

Passionate conviction ripples out, igniting the energy of a movement. What once felt like foundational truth is revealed as dogma, suddenly inadequate and unbearable, making way for new possibilities and deeper purpose.

After all, the elevation of human potential is what makes technology truly powerful. And in ever more saturated markets, how products make us feel is what drives their value.

Consider these two examples, each with a functional and emotional premise.

image-functional-and-emotional-premise-examples

Make no mistake–the emotional framing captures truth. It simply translates the functional premise into the human meaning, painting a picture not of a product but of a better future for people.

This is how visionary reinventors communicate. They don’t convince—they inspire belief. They don’t pull people along—they create a strong emotional current that moves people to alignment and action.

Ideas propelled by emotion have a magnetism and magnitude that can’t be neatly contained in any pitch deck. How they make people feel can’t be replicated by competitors. And once unleashed and embraced, they can’t be stopped.

Emotion’s catalytic role in transformative leadership lives at the core of Emotive Brand’s approach. Every day, we have the privilege of partnering with visionary reinventors to reimagine brands, create categories, and ignite change.

We’ve seen it firsthand. The future isn’t built by those who wait for the world to be ready—it’s built by those who make the world feel ready.

The Unstoppable Rise of Emotion: Why Leading with Feeling is the Rational Choice

Posted on by Emotive Brand

Wherever humans are present, emotion is a constant. 

It’s the silent force guiding decisions, the vital spark that translates ideas into action. We know it intuitively: the choices that matter most—whether you’re choosing a partner, purpose, or product—aren’t tabulated in spreadsheets. They’re made in hearts and minds.

So why in the world of business do we so often dismiss emotion?

At Emotive Brand, we’ve always believed that emotion isn’t just powerful—it’s essential. Feelings drive loyalty, ignite movements, and deliver measurable outcomes. Our new white paper, The Unstoppable Rise of Emotion, makes the case by showing how strategic use of emotion amplifies impact in ways logic alone never could.

This isn’t just a theory. Emotion has become a pillar of effective leadership, branding, and business strategy.

Why Emotion Is Now Imperative 

As generational and technological shifts redefine expectations, emotion is no longer optional—it’s the ultimate competitive advantage.

Decisions—personal and professional—are emotional at their core. And the data proves it. Reflecting a dramatic shift that began accelerating in the late 90’s, 70% of brand decisions are now driven by emotional factors, and emotionally connected customers deliver 306% higher lifetime value.

Emotion is the key to staking your claim, standing out in saturated markets, and forging real connections in an increasingly skeptical world. 

What You’ll Discover in the White Paper

The Unstoppable Rise of Emotion doesn’t just explain why emotion works. It’s your guide to transforming how you connect, lead, and grow. Download the paper to explore:

  • The Science of Emotion: Why our decisions are rooted in feeling—and what that means for business.
  • The Barriers to Emotion: Cultural biases and structural blind spots that keep organizations from fully embracing emotion as strategy.
  • The Framework for Change: How to rethink impact and embed the power of emotion throughout your brand, culture, and leadership.

The way forward isn’t a feel-good tagline or even a generous injection of emotion into a campaign. Success requires that you lead with feeling—everywhere, all the time.

For Leaders Who See that More Is Possible

The future belongs to those who can connect—not just inform with rational benefits, but resonate through shared humanity. It belongs to leaders who understand that emotion is the driving force behind the most transformative decisions we make.

For leaders who want to build legacies that include but also transcend brands, The Unstoppable Rise of Emotion is your blueprint.

Download the white paper today and reimagine the role of emotion to amplify your impact, deepen relationships, and earn enduring loyalty.

Feel the Shift: The Rational Strategy for Emotional Transformation

Posted on by Tracy Lloyd

Humans are hard-wired to resist change. You can’t achieve transformation simply by enforcing new systems or strategies. You have to move people—employees, customers, and leaders—toward something greater. Something they can feel and believe in.

That’s why Emotive Brand embraces emotion as an ultra-potent tool for driving change and growth at every level. And this isn’t a hunch. The data is clear: emotionally resonant brands deliver 306% greater customer lifetime value.

Emotion is more than just a fleeting feeling. It’s a life force. It’s the spark that drives decision-making and forges loyalty. It’s how employees evolve into passionate advocates, how customers become lifelong champions, and how ideas turn into movements that redefine industries.

Yet, for many leaders, emotion remains ethereal—untethered and unquantifiable–due to a lack of the emotion-based metrics that, finally, more and more companies are using to reshape and reimagine performance. It’s all too easy to fall back into the comfort of the status quo: familiar tools of logic, data, and process.

By pulling these familiar levers, you may sustain performance in the short term, but you’ll rarely–if ever–ignite transformation.

By contrast, when you add emotion to the change management process:

  • Decisions resonate and inspire alignment.
  • Cultures thrive, not just function.
  • Brands forge deeper, longer-lasting connections.

We work with Visionary Reinventors—leaders who understand that emotion has the power to inspire action, build belief, and catalyze growth. Whether it’s redefining categories, aligning culture to accelerate ambition, or creating brands that matter, our mission is to amplify their impact by harnessing emotion.

True transformation is the outcome of bridging reason and passion, human and brand, in ways that resonate so deeply that people are moved to action.

If you’re ready to transform, we welcome you to read our guide, The Unstoppable Rise of Emotion, and discover how to leverage emotion as your most rational—and powerful—strategy.  Download it today.

The Evolving Role of the CMO: Chief Alignment Officer

Posted on by Tracy Lloyd

No role in an organization has evolved more rapidly than the CMO’s. It used to be that owning branding, communications, and campaigns defined the job. Now, CMOs need to be experts on customers, marketing tools and advanced analytics, and business strategy. Brand management remains an essential duty, but in service of driving business growth. Most importantly, because a CMO’s work connects directly to sales, product development, IT, finance, and other parts of the organization, CMOs find themselves needing to play a growing role in aligning their organization around new ways of thinking and work that will help them engage customers more effectively.

For those in TL;DR mode, the quick takeaway is: CMOs are being stretched, so they might sometimes need a hug (but please ask first).

Here’s a by-no-means exhaustive look at some of the shifts that we’ve seen impacting how a CMO shows up:

From To
Voice of the Brand Voice of the Customer
Intuition & Instincts Data & Technology
Brand Management Brand Innovation
Strategy + Execution Alignment

 

Voice of the Customer

The amount of information we have about customers is only increasing. How does a temperature between 70-75 degrees impact consumer behavior on Monday’s v Fridays? What is the correlation between a new Netflix series and GPU buying decisions? What invisible patterns in customers can data now make visible? More and more, it’s up to the CMO to develop the customer insights that shape how a business goes to market. And because so many groups touch the customers, from sales to product to finance to corporate strategy, the level of collaboration required to align on these insights requires a significant investment.

Data & Technology

The increase in customer data a business can capture also gives rise to new suites of tools and technologies that a CMO can use to mine for insights, optimize campaigns, and deliver experiences across channels. When almost every brand action can be quantified, decisions about how to go to market are becoming increasingly data-driven. As a result, the CMO is responsible for leading the digital transformation of the marketing organization which requires deep partnership with IT (among others) to develop the tooling and data models that align with the organization’s technology systems. While a CMO needs to rely on her or his instincts and intuition when it comes to decision making, increasingly they need to justify their strategies with that data that points to a certain direction. The more fluent a CMO becomes in technology, the easier it becomes to reconcile data-driven insights with gut instincts.

Brand Innovation

More than anyone in the organization, a CMO needs to connect the dots between a brand’s legacy and its future vision. As much as products need to innovate, brands must as well to remain relevant: messages need to resonate with how the world is changing, and their expression needs to drive differentiation. But in doing this, a brand must also feel familiar and to take advantage of the equity it’s built with audiences. As brand management becomes increasingly data-driven, brand innovation is also becoming more dependent on analyzing trends, creating new audience definitions and segmentations, and audiences, and delivering next-level experiences that are hyper personalized and hyper-relevant. And these insights provide fuel for both brand and product innovation. The CMO that can use data to drive innovation across the organization is one that will stick around.

Building Alignment

It’s not enough for a CMO to develop a winning marketing strategy and execute flawlessly. As organizations become increasingly customer-centric, a CMO needs to bring every function in the C-Suite into the conversation about how to drive growth. From gaining the full embrace of Chief Revenue Officer for their marketing strategies, to the creativity of the CTO as you make your strategies more data driven, to HR working to bring new talent to the table, to the head of Product working in partnership around how to claim new audience segments, and the CTO finding budget to drive the strategy forward, marketing has become increasingly a team sport.

It’s no wonder that CMO turnover is high, and those in their positions feel they’re continuously in the hot seat. While the complexity of marketing is growing and budgets are coming under increasing scrutiny, there’s never been a more exciting time to be leading a marketing organization. All the data organizations have been amassing and the tools ready to parse it can reveal truly amazing insights about customers and how to connect with them. But only if a CMO can enlist the organization in lending a hand in making this all happen. And this comes down to storytelling and building alignment.

We’ve worked with many organizations to craft what we call a Growth Manifesto—a narrative that shows how the thinking that goes into brand development can open up new possibilities across an organization—from how people think about innovation to the collaboration required to bring new ideas to life. We’ve seen that a Growth Manifesto serves as an incredibly effective tool for building that alignment that is essential to getting every part of an organization living a new brand promise. While CMOs will always own the brand, communications, and marketing lanes of a business, as their role evolves, we’re seeing how they also need to become experts at building alignment between the functions that marketing depends on.

If you have thoughts about the new challenges CMOs face today please add to the conversation below. And if you’re thinking about ways to address specific marketing challenges in your business, we are always happy to help you think through how to approach the challenge.

Emotive Brand is a brand strategy and creative agency that unlocks the power of emotion to propel a brand, culture, or business forward. We are a remote-first agency with a footprint in the San Francisco Bay Area.

The Engine of Productivity: Wellness in the Workplace

Posted on by Tracy Lloyd

How we define the workplace has changed radically over the last few years. Offices no longer represent the primary workplace, and remote and hybrid modes of working are becoming the norm rather than the exception. And this has greatly disrupted the way we work. The “office rhythm” is out the door when you’re zooming with people three time zones away one minute, taking a call from the car while you drive your kids to school the next, and collaborating with colleagues face-to-face once or twice a week. It’s hard to connect. Hard to disconnect. And it’s hard to orient yourself in a culture without the daily cues to keep you on track.

All of this leads to wellness issues. The stress of being connected all the time. Or the self-doubt that leads to quiet quitting behaviors. The physical toll of being rooted at your desk all day. The erosion of mentorship in the workplace, and the rise of coaching to fill the gap. HR professionals are on the front lines of a crisis, and they’re responding by paying more attention to wellness than ever before. Employee well-being has emerged as a major focus as organizations replace the free-lunch and foosball-driven ethos with programs aimed at helping people thrive personally so they can thrive professionally.

The data supports this trend: corporate wellness directly influences the emotional and physical health of employees and, by extension, the health of the entire organization. Companies that prioritize wellness not only see an uptick in morale but also in productivity and retention​​​. In fact, 83% of employees report that having a psychologically and emotionally healthy workplace correlates with a significant increase in productivity.​​

Crafting Cultures That Resonate with Employees’ Needs

Leaders in HR play a pivotal role in translating these programs into strategic elements of the company culture. The trend is clear: holistic wellness programs that address the full spectrum of well-being—mental, physical, emotional, and financial—help retain people and attract new talent. They make people more productive, as happier employees take fewer sick days, are more loyal, and bring a higher level of creativity and energy to their roles. And they add to your overall organizational resiliency, which is critical to navigating the ups and downs of today’s volatility.

How to make well-being a strategic element of your employer brand

1. Define a Wellness Philosophy: Have a candid conversation with leadership about why your organization values wellness, and how much you’re willing to invest in it. This is a crucial first step to getting your leadership team aligned on the value that wellness creates for the entire organization. You’ll need to address the holistic equation of well-being—physical, mental, emotional, and financial—and how each dimension drives employee performance and satisfaction.

2. Consistently communicate your POV on Wellness: Use every communication channel to consistently reinforce how wellness is woven into your corporate culture. Share stories that highlight the positive impacts of wellness initiatives on employees, strengthening the perception of your brand as caring and supportive.

3. Align Wellness with Strategic Goals: A key part of your wellness initiatives involves connecting the dots between employees’ well-being and the strategic objectives of the company. For example, link mental health programs like mindfulness sessions to innovation to demonstrate how they result in a more creative and productive workplace.

4. Showcase the Impact: Evidence that wellness works only deepens belief in it as a necessity. Share real-life examples of how wellness programs have improved workplace outcomes. Highlight case studies and testimonials from employees who have benefited from these programs. Create case studies that demonstrate improved productivity, reduced stress levels, and better teamwork.

5. Lead with Wellness: When leaders actively participate in and advocate for wellness programs, it sends a powerful message that no matter where you sit in an organization, you’re still a person with the same needs for support. The more leaders participate and evangelize your wellness programs, the more they become a core part of the company ethos.

6. Offer personalized Wellness Options: There is no one-size-fits all when it comes to well-being. By offering personalized wellness options that can be tailored to individual needs, you underscore your commitment to supporting each employee uniquely. This flexibility makes the programs more effective and highlights your company’s dedication to its workforce.

7. Measure Success and Adapt: As your employees engage with wellness programs, their needs will change. You need to continuously assess and adapt your wellness initiatives to keep the offerings relevant, the energy fresh, and the impact high. By actively managing the portfolio of wellness offerings, you show your workforce that rather than checking a box, the organization is committed to making wellness a foundational element of your employer brand.

Thinking Beyond Wellness Programs

Wellness programs alone can feel like Band-Aids if they’re not connected to the employer brand—the internal expression of your mission, purpose, and values—that drives your organization. As employee well-being emerges as a dynamic force that shapes every aspect of workplace engagement and productivity, employees need to feel that it is part of your organizational DNA.

At Emotive Brand, we specialize in connecting business strategy to culture strategy to develop employer brands that are not just smart—they resonate emotionally. Making sure that employees experience wellness programs as part of a larger narrative around how you value people is essential to delivering the experiences that contribute to an organization being a great place to work.

If you have thoughts about the role wellness programs play in culture strategy, please add to the conversation below. And if you’re thinking about ways to get your culture better aligned to your business strategy, we are always happy to help you think through how to approach the challenge.

Emotive Brand is a brand strategy and creative agency that unlocks the power of emotion to propel a brand, culture, or business forward. We are a remote-first agency with a footprint in the San Francisco Bay Area.