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Designing and Maintaining an Emergent Brand

When the Emotive Brand design team creates a brand system, we design it to last for many years. In order for a brand system to last that long, it needs to be consistent with a specific core idea, yet flexible enough to grow over time in order to accommodate changes in the landscape, growth into new sectors, building out sub-brands, etc. Let’s explore two different methodologies in conducting brand design and the end result of each: modernist design and emergent design.

Modernist Design: One Solution

Modernist design methodology is built on the practice of digging to find the golden nugget of a single solution, then testing and polishing that nugget into something that is refined and workable for the specific problem at hand. The rules for the solution are codified and set in stone. The specific problem is continually solved using the same set of rules. However, this often leads to the same solution being applied to multiple different problems as a way of short cutting the design process. Why wouldn’t businesses be trying to use the same solution? It’s what they have in their toolkit – but they aren’t aware that this method is ill-fated from the start. It’s the classic “when all you have is a hammer, everything looks like a nail.” 

In contrast, emergent design strives to give you the raw steel to work with, so you can create hammers, pliers, screwdrivers, drills, any tool that will naturally solve the problem at hand yet still remain true to its core composition.

 

Emergent Design: A Step Further

Similar to modernist design, emergent design also strives to find that nugget, but goes a step deeper and inspects the atomic composition of the nugget, and uses that underlying structure to let the rest of the design system emerge naturally from its basis. 

Just as nature is able to adapt to its environment, emergent design adapts to an ever-changing business environment. Take the butterfly. Within the core of a butterfly is a systemic solution to a specific set of problems, but those problems can vary across the entire planet, yet the core of the butterfly is able to adapt. Circumstances were created to benefit an insect that drinks nectar and transfers pollen across plants. This in turn became beneficial to the larger ecosystem. The butterfly never receives education or is told specifically what to do in its role, but the structure of the creature itself lets its behavior emerge naturally. 

 

Designing To Let Your Brand Learn on Its Own

Emergent rulesets are cultivated naturally from the core of a brand in response to execution. We learn in the same way. Our core has a few properties that are true no matter what, then we are let loose to execute that core within the world. The results that we receive from our behaviors directly modify our core and lead us to change our next execution. A new rule has emerged.

Let’s say that you’re a naturally curious teenager. Your curiosity is your core and it naturally leads you to learn new things. So you pick up guitar and learn a few songs to show your friends. You get a positive reaction and a big rush of dopamine. A new ruleset has emerged. Learning new things at a deeper level facilitates your core curiosity in a beneficial way and so that emergent ruleset of deeper learning becomes interwoven with your core. This modification to the core will change your behavior to not only be curious about things, but to learn them on a deeper level in the future.

Adaptation and learning are innate characteristics to emergent design. Take Darwin’s finches below. They are of the same family (share the same core), but have adapted to their environments over time. Emergent brands do the same thing. The core is not prescriptive, but emergent. The core family of these birds did not restrict their adaptations, because if it did they wouldn’t be able to propagate as much as they have. Because the core was able to be modified from external factors, the core let an adaptation emerge in order to take advantage of a new food source. In business, this means your brand can flourish entering a new market and still represent the core of your company. 

An Emergent Brand Is Self-Maintaining

Emergent design leads to the opposite of a traditional brand guidelines document. Instead of specifying very specific instances where the system was designed to work, we instead specify the core concept and underlying structure of the brand and let the rules dictate themselves. An emergent system grows over time, it adapts to its environment, and as a result the rulesets change and grow over time as well. This eschews the typical PDF or printed guidelines document where everything is set in stone and ushers in a new era of digital-only guideline systems that are accessible and editable by your design team.

When a designer looks at an emergent brand, they should be able to take in the system from seeing just a few examples and be able to execute the system without drudging through 5 pages of what NOT to do with your logo. The componentry at work isn’t the thing that needs to be systematized. The most critical thing that a designer needs to understand about an emergent brand is what defines the core and what properties are being used to express the core.

When we consider the Embark example above, this is what the core of a brand looks like. Embedded into the geometry of the mark is a series of hexagons. This is all you need to design the rest of the Embark system.

But Emergent Design Depends on the Designer

The thing about emergent design systems is that you need really good designers to see them through thoughtfully. You can’t just plug any person into your design role and expect them to be able to execute on an emergent brand. They need to be able to see the underlying structure of your system and know where to push it to adapt to your business’s needs. Take Yamaha for example. Their core is “Sharing Passion & Performance.” They make products that range from dirt bikes to professional audio equipment. If they had a strict modernist brand, both of the products below would share the exact same design characteristics. However, they don’t. The dirt bike is light, stripped-down, colorful, and aggressive. To the right, the guitar amplifier is a solid and reliable heirloom that is beautiful enough to be passed down to your grandchildren. They still stuck to their core of “Sharing Passion & Performance,” but they adjusted the aesthetic values of the execution based on the emergent nature of the forms of the products themselves and the demographics of the people who would buy them.

How To Interview Designers for Your Emergent Brand

Here are some questions to gauge fluency in emergent design and the underlying intention behind design candidates.

What is your philosophy of design?

  • See if they have a specific idea of what they are trying to accomplish in their practice. If they are early on in their career, it might be fuzzier. Avoid people who just want to make “cool shit” without any conceptual thinking backing it up.

Where do you start in your design process?

  • Look for whether or not concepting is at the start of their process, or if it’s there at all. Concept underlies all emergent design.

Can you show us an example of something where you had to research a really complex topic in order to come to your design solution?

  • It’s critical for designers to have a cogent understanding of the topic they are designing for. They are making decisions that are directly impacting the communication of the business and they need to understand it thoroughly.

What is the underlying idea in a specific project and how was that idea brought to life in componentry?

  • See if the idea extends into typeface selection, color choice, graphic system. There should be an underlying idea that has informed the whole system and that idea should be woven throughout everything.

You wouldn’t use only a hammer to build a house. There’s a myriad of problems that you run into that require special tools suited to each individual job. Emergent design allows for multiple tools and solutions to naturally occur that all remain true to your original core element. It’s a flexible methodology for chaotic times and a philosophy proven by nature for 3.5 billion years.

Emotive Brand is a San Francisco-based brand strategy and design studio.

Don’t Let Your Product Ruin Your Brand

It’s a tale as old as time. You can’t sell product without a brand; you can’t sell brand without a product. Product designers and brand designers are sometimes viewed as adversarial disciplines, but in truth, both sides are working toward the same goal with different tools. But what’s the right balance? And how can you get the best of both worlds? To begin, a bit of level-setting.

Product Designers

Product design is commonly defined as the approach to building a new product from start to finish. This encompasses market research, identifying problems, product development, designing informed solutions—and everything in between. It is a practice that values analytics, speed, efficiency, and multiple iterations, so it should come as no surprise that the role of product designers has exploded in the age of startups. Most of the time, product designers are working with an established toolkit and experimenting with how best to implement it.

Consider this clip from The Founder wherein they mockup a version of a McDonald’s kitchen on a tennis court. The way they are thinking about design is decidedly not about how it will make customers or employees feel when entering the restaurant, it is about what levers can be tweaked to create a burger in thirty seconds.

“While every project is different, there is a paint-by-numbers approach to the visuals that can happen in product design,” says Senior Designer Jonathan Haggard. “It tends to be very mathematical and results-driven to get to the design. Deciding a color works because it signifies a specific goal which can be tested. Technically, you can be a fantastic product designer and still have an unappealing aesthetic.”

As outlined by the UX Collective, the main tasks of a product designer are to:

– Define different scenarios and build interaction patterns
– Use tools that help them study user behavior (UX)
– Create interface prototypes (UI) and create the logic of the product with wireframes
– Pose and analyze different tests (A/B) to verify that this is the best product that can be offered
– Transfer the status and needs of the product to the Product Manager

Brand Designers

Creating a brand, on the other hand, is a completely different story. In the words of Seth Godin, a brand is “the set of expectations, memories, stories, and relationships that, taken together, account for a consumer’s decision to choose one product or service over another.” Whereas brand may once have been confined to a logo, it now extends on-and-offline to encompass visual identity, photography, video, copywriting, events, experiences, and behaviors. The tall order of brand designing is constituting a system that can hold all of these different elements and form an identity that not only feels right for today, but is flexible enough to grow for tomorrow. By definition, brand designers will not have analytics for every decision and there is an element of risk in decision making.

Action vs. Reaction

To be clear, companies need stellar product and brand design. But in the age of analytics and big data, when it has never been easier to make every single decision a numbers game, we argue that companies have over-indexed on product design thinking. If you’re always reacting to analytics, it’s incredibly difficult to surprise, provoke, or differentiate yourself because you’re letting what’s there dictate what could be.

There is a video from 2006 that still gets passed around between designers. It asks the simple question: What if Microsoft designed the iPod?

“The fact is that great design is a mix of art and science, and in a world run by product, where is the art?” asks Creative Director Thomas Hutchings. “Results and testing are incredibly important, but they will lead you to familiarity. If you want to pave the way for new thinking, you need an element of risk—you have to resist the urge to test everything and be comfortable with the fact that ground-breaking stuff may be poorly received at first.”

“The tricky thing about product design is that it is all about patterns, without necessarily an investigation of whether those patterns are good or bad,” continues Jonathan Haggard. “If you make a change to the pattern, some product designers will ask, ‘Does Google or Apple do that?’ It’s a fair question, but that’s not how you break the mold. That is the mold.”

Stay Weird

In a perfect world, you adopt best practices without losing your appetite for risk. Because while business is, of course, a business, there will always be an unquantifiable element of art, of storytelling, of magic that brings it all together and elevates your rational strategies to a higher emotional plane. You can’t get there by brain alone. You need heart.

In his great article, “When Product Design and Brand Join Forces,” Rob Goldin says, “Often as product designers, we develop such a deep empathy for customer needs, fears, and desires, that it can become a natural extension of our thinking from product requirements to emotional brand attributes.”

And that’s the ticket right there. A willingness to blend the rational and the emotional, the analytical and the unknown to create something larger than the sum of its parts.

Emotive Brand is a brand strategy and design agency in Oakland, California.

5 Common Mistakes in Brand Design Today

The Brand Design Journey

If you’re looking for a brand design or redesign, you’ll need more than a logo or a new website. Brand design is bigger than that. Designing a brand entails designing every moment and experience people have with your brand. It’s about every touchpoint, and these days nothing goes unnoticed. Brand design reflects how your brand looks and how it feels.

This means colors, graphic language, typeface, photography, and your logo. In the end, brand design is what brings the brand to life. It’s what makes your brand recognizable and powerful to the people that matter to your business. Because developing your brand design is no easy task, it’s easy for businesses and the people behind them to fall into common design traps. So before your brand engages in design work, consider these five common mistakes, why they are problematic, and how to avoid them.

1. Designing for tomorrow and not today

In a world where digital innovation and advancement is critical to a brand’s survival, brands need to be designed for new technology. Fluidity and flexibility is key here. The digital landscape requires adaptability. And in order to maintain brand relevance, brands need to anticipate how they will compete in the future market. Stagnant brands simply don’t create powerful brand experiences. Every touchpoint and interaction counts. Designers who want to design a powerful brand with a strong emotional impact, one that will stay relevant over time, and drive business in a sustainable way need to design with the future of the brand in mind. This means taking an adaptable, dynamic, digital, experiential, and always forward thinking approach that aligns with the brand’s vision and aspirations.

2. Playing lookalike

Differentiation in branding is of great importance. Yet many brands take the safe route. And as a result, brands end up looking similar to competitors or adapting to the short-lived design trends of the month. Even though design is supposed to help brands stand out, the design landscape continues to be filled with brands that quite honestly, look and feel the same. And sameness doesn’t move a business forward. Designing a brand requires taking risks. It takes courage. You have to be bold. And we know it’s not always easy. Challenge yourself and your clients to design brands that aren’t afraid to say something different. 

3. Forgetting about guidelines

Your agency or company could build the most prolific visual identity, pick the perfect colors, or create a logo that could change the entire game. But the fact is, a brand can’t come to life if the visual identity isn’t rolled out correctly. Businesses often overlook the importance of brand guidelines because they aren’t easy to create. No one wants to create or read a manual. However, people need a roadmap for keeping the brand consistent and powerful. Brand guidelines give businesses the tools people need to bring the brand to life, keeping it clear, consistent, and recognizable. Brands without brand guidelines often end up inconsistent, valueless, and unable to grow. If you want to make the brand rollout a success, you need guidelines.

4. Overcomplicating it

Simplicity and clarity is key for brand design. Complicated brand design ends up diluting the brand’s overall emotional impact and making the brand less recognizable to the people who matter to its success. However, it’s important that when straying away from overcomplicated you make sure you understand your audience and don’t dumb it down for them. Simple doesn’t mean banging your audiences across the head. Working as a team and eliciting feedback at multiple points of the process can help move the design towards clarity and simplicity.

5. Ignoring Strategy

Tying strategy with design is one of the most important things a brand can do. Use strategy as a guiding map for how the brand should come to life visually. Even though strategists and designers often have different toolboxes, marrying the two skillsets and ways of thinking can help build a more impactful, purposeful brand. Often times, clients want design that has nothing to do with the strategy that’s been developed. Make sure you explain the impact that strategically informed design can create, and demonstrate the power of strategically informed design. By bringing design and strategy together, your brand becomes more valuable and impactful.

Brand Design for Maximum Impact

Design a brand that engages your target audience and generates demand. One that will be able to adapt to digital advances, increased customer experiences, and heed off competition. Use your visual identity to help your brand stand out and highlight what makes you stand out. Keep it simple. Use your strategy to lead you in, and don’t forget to create the guidelines the brand needs for a successful rollout. If you avoid these five mistakes, the brand will be more powerful to its audiences, and more able to move business forward. The brand design will support the brand as it grows and prospers in a competitive design landscape.

Read another post from our design team: Brand Identity: What’s Your Type?

Emotive Brand is a San Francisco brand strategy and design agency.