Why Archives - Emotive Brand

Where’s the Curiosity?

Children thrive on curiosity. People grow up asking questions. Many young children ask “Why?” almost excessively, wanting explanations for everything—unafraid to ask, always curious, and fiercely inquisitive. Why? They are in a phase of intense learning, absorbing information, and widening their capacity for new information at a rapid pace.

But studies have found that curiosity peaks at around age four or five and takes a steady decline from there. As people grow up, they become more self-conscious, more fearful about asking questions, and are increasingly inclined to display confidence and expertise over curiosity and inquisitiveness.

It’s no surprise we see this phenomenon at play within many workplaces. People have a tendency to consider their role as fixed and an organization’s way of doing things set in stone. Many employees and even leaders solve problems by asking minimal questions. They accept their task as it is assigned and work simply to finish it—not questioning the process or asking about overall goals.

Employees are often afraid to voice options and raise questions because they don’t want to bother others, or are worried they may be seen as incompetent or difficult. And many of the most intelligent, skilled, and capable employees and leaders are simply not asking enough questions, ignoring the great power in asking “Why?” and “What if?”

Why Is This a Problem?

To compete in today’s dynamic and ever-shifting markets, employees and leaders have to ask questions. Accelerating change and clouding uncertainty demand it. It’s no longer enough to fall back on long-established ways of doing things.

As a result, businesses that are unable to adapt and keep pace with change simply cannot survive today. And many who have relied on mere expertise in the past are now faltering because they don’t have the tools, practices, or mindsets to adapt, be flexible, innovate, or disrupt.

The speed of things requires companies to be constantly learning, adopting new practices and perspectives, asking the right questions, and anticipating how they will be able to compete today and tomorrow. As a result, curiosity and inquiry are gaining increasing value for businesses today.

The most innovative companies today search for people who are willing to admit things they don’t know and show interest in what they can learn. That’s because innovation and business growth rely on people who ask questions, challenge established assumptions and ways of thinking, and strive to always be learning, progressing, and moving forward.

Why Innovative Companies Are Winning

Think about some of the top business breakthroughs of our time, many of which are today’s most innovative companies.

Facebook didn’t come into creation because people accepted the status quo.

Uber wasn’t developed because people were afraid of changing the game.

Amazon isn’t successful today because the business was unwilling to evolve with the times. In fact, innovation throughout time has relied on asking hard questions like “Why?” and “What if?”

Eric Schmidt, CEO of Google, says: “We run this company on questions, not answers.”

The Director-General of the BBC goes to every meeting with employees and starts with the question, “What is one thing I could do to make things better for you?”

Asking questions can generate new ways of thinking, challenge long-held assumptions, and fuel real, transformative change for businesses.

So, how do you create an environment that asks the disruptive, transformative, and productive questions that fuel innovation?

1. Lead by example

When leaders ask questions, everyone within an organization feels more comfortable doing the same. Leaders who are open to asking and answering questions help foster an environment that is naturally inquisitive, increasingly engaged, and overall, more productive. But these practices have to begin at the top. Leaders that are stuck in their ways and resistant to different perspectives are less likely to lead their business to new heights. And this is often due to halted innovation. Be open to everyone’s perspective. Recognize what you don’t know and what you could do better and ask others to help. Be attentive, observant, and model curious behavior.

2. Ask why and use hypotheticals

Asking “What?” is often necessary. However, “What?” has no value to your business unless people ask and understand “Why?” Sometimes, when brainstorming within the workplace, it’s quite useful to ask the question “What if?” This question can open people’s minds to possibilities and can remove constraints on creative and innovative thinking. “How might we?” is also a good way to phrase a question about a company’s goals or objectives. It introduces the possibility that not every answer has to be entirely rational, plausible, or doable. Creativity often happens within the process. Sometimes, it’s the unrealistic questions that lead to innovative, doable answers. Hypotheticals force people to think big and create a new starting point.

3. Don’t fall into groupthink

By bringing different teams and individuals together, different perspectives can create breakthroughs for a business. So, try asking a marketing team a question about product design. Ask designers to weigh in on strategy. Encourage your engineers to review a blog post. Outside perspectives bring fresh eyes and different strengths. And often, a question from someone with a different point of view is just what an individual or team needs to move a project forward or tackle the challenge at hand.

4. Reward curiosity and learning

Curiosity fuels productive business today. So, make sure you foster an environment that looks for, recognizes, and rewards people who strive to ask questions, learn, and grow. These people will be your best innovators. And your business needs innovative people and teams to compete in today’s world. Build an environment where people feel that their role can grow. Help them understand the positive impact of their questions, work, and curiosity.

5. Be empathetic

Put yourself in other people’s shoes. Think about the questions employees, customers, stakeholders, and investors would ask when considering your business, products, brand, and marketing strategies. By looking at things through a different lens, you can better understand how to reach out and connect with the people who matter to your business.

Questions have great power for businesses today. Building a meaningful workplace culture that encourages asking questions can be of great value to your business. Employees and leaders who ask the right questions are more engaged, think more creatively, and in the end, have the ability to power innovation.

Recognizing the power of questions and fostering behavior that encourages curiosity and inquiry can help your business compete in shifting markets, and even help ready your organization for growth. So, use questions to fuel innovation and design your business to thrive in today’s world.

Emotive Brand is a brand strategy and design agency in Oakland, California.

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What Got You Here

Sometimes it’s hard to recognize that it’s time for a brand refresh. Why embark on a brand refresh if your business is successfully growing? Many high-growth companies grow organically, without any strategic direction. Things takeoff. Your team expands. New offices open. Your product line multiplies. And growth mode may happen without making plans for how the brand will accommodate and flex as the business develops.

At these times, decisions are often made that help an internal team manage change. In many cases, this means that some of the key brand components end up holding greater meaning for those inside of the company, but lack meaning for other key audiences – prospects, customers, and recruits – who also matter to the brand’s success.

The warning signs of a solely internal-facing brand are plenty: internal names for your product, add-on brands, or a website that has been pieced together, mirroring the evolution of the company. These common indicators show that important audiences have been forgotten. If this sounds familiar, your brand needs to start looking outside itself.

Forgetting Who’s Outside

The problem with an internal-facing brand is that the brand isn’t always clear or powerful to outsiders. The purpose of an impactful brand is to connect meaningfully with all the people who matter to your business – inside and out. So if a brand makes sense to your team, but isn’t as easily understood by external audiences, your brand loses impact, and as a result, business eventually stagnates.

Sometimes all the effort that went into scaling your business becomes your brand strategy – making it very hard for outsiders to understand who you are, what you do, and why you matter. And when the people crucial to your business’s success don’t understand your brand, your business can easily fall behind the competition, risk becoming irrelevant and may even lack the future support needed to move your brand and business forward.

Time for a Brand Refresh

Consider these aspects of your strategy to refresh your brand and position your business for continued future growth.

1. Brand Architecture

For many high-growth companies, add-on brands have rendered your architecture irrelevant. Do you have one brand or many brands? A branded house? Or a house of brands? How do all of your products fit into the structure of your brand? Evaluate how all the different products, business units, and pieces of your brand fit together. Don’t let organic growth lead the way. Develop your brand architecture to help people understand your business, products, and services. Enable that architecture to work for today and accommodate for tomorrow.

2. Category Reframing

Your brand needs to fit into the framework of a brand category that people understand and relate to in order to really ‘get’ your brand. Companies that have experienced organic growth oftentimes outgrow their original category without realizing it. As such, many high-growth company will start in one category and need to shift into another over time. This shift might be necessitated by the advancement of products, the market, and/or new category. Choosing the right category or defining a new one is critical to positioning your brand in a way that frames your value and makes it relevant to your customers. We like to think of category development as a process that helps clarify and shape the perceptions, feelings, and attitudes about your brand. Think about articulating the right metaphor that will make it easy for people to find meaning in your brand.

3. Positioning

Knowing how you want your brand represented, enforced, and reinforced is part of developing your positioning. A strong and meaningful positioning can enhance what your brand does, how it differs from your competitors, and why it’s better than any alternative in the market. Ensuring you have the right positioning strategy is critical to building your business.

4. Target Audience

Who is important to your brand? Who do you sell to? Who are your most important brand champions? Who are the key influencers? These are all important questions to answer during a brand refresh. For high-growth companies, the people who were important to your brand when you started have probably evolved. So take a critical eye and focus on understanding precisely who your target audience is, why you matter to them, what are they looking to solve, and how can you create messaging to speaks to their needs and desires.

5. Your Why

It’s critical to make sure you lead with ‘why’ during a brand refresh. Most likely the success of your business and its growth is the result of your purpose, or reason for being. Formalizing your purpose into a brand promise will help your growing team get aligned internally around why you matter. Everyone can get on board the same boat and row towards the same higher purpose. And when you align everyone internally and drive them towards that purpose, the people on the outside will feel your why as well. A brand is a way of bringing your purpose to life, so focus on it and how you can make people believe in your brand.

6. The Competition

In order to differentiate yourself and offer unique value to your audiences, you have to know your competition – inside and out. Who you were competing with when you started businesses has most likely entirely shifted, especially in the fast-paced business world we work in today. Map your current brand against the competition and shift accordingly.

7. Corporate Narrative

Investing in developing a corporate narrative helps everyone understand who you are, what you do, why you matter, and what the future holds for your business. If everyone internally has insight into this, it helps the external storytelling become clear and consistent. Your corporate narrative should help tell the story of your brand in an honest, meaningful, and emotive way.

8. Creative Assets

Oftentimes, making your brand more clear, powerful, and meaningful to key audiences means refreshing your visual identity (and from there, your website). Ensure your identity represents who you are and why you matter. When looking to revamp your website, hire experts. Make sure your navigation clearly reflects your brand strategy and make sure your value proposition is clear and understandable to website visitors. There are many decisions to be made when redesigning a website, so use your newly refreshed brand strategy to guide these decisions. A strategically lead redesign is key to having a well-designed user experience.

A Brand Refresh = More Meaningful, Competitive, Successful Business

Taking the time to invest in your brand will bring tangible positive results to your bottom line.

In order to hold greater meaning in the hearts and minds of the people who are most important to your business, strongly position your brand and focus on meaningfully articulating your value.

By getting everyone around the table internally, with sales and marketing brought together, your sales cycle quickens, your business becomes better positioned for success, your recruitment efforts prove more successful, and your brand helps fuel a competitive and thriving business.

Refresh your brand and bring its purpose to life for both inward- and outward-facing audiences in order to stay ahead and continue to grow. Your business depends on it.

Emotive Brand is a San Francisco brand strategy agency.

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Why Curiosity Fuels Business Innovation