Brand Experience Archives

May 1, 2023 — Robert Saywitz

Infusing a Brand with Big Heart Begins with Big Thinking: How Small Design Cues Can Generate Great Big Feels

“We need to make our brand feel human. It needs to reflect our people and our customers. We need to tell a human, emotive story.” This is how a lot of our conversations about brand design begin. If we were designing for packaged goods that sit on a shelf and give people a tangible representation of your brand, we’d have a well defined experience to address. But most of our work takes place behind the scenes in the B2B and tech space. There are no shelves or stores mediating the process, no physical objects or packaging. There’s sparse or no direct interaction with the end-user. And the...

February 13, 2023 — Jamey Aiken

Telling Your Story of Growth: The Power of a Strategic Narrative

One of the most important goals of a brand is to drive growth. Focusing a start-up on carving out market share. Positioning a fast-growing tech company to lead its category. Providing a foundation for product or portfolio innovation as a company seeks to reach new audiences. Or helping a global corporation expand its footprint into new geographies. Whatever your aim, brand can accelerate results. But one of the biggest (missed) brand opportunities is engaging individuals in your organization to see their role in creating the future. When growth is a generic goal, people can assume that...

November 23, 2022 — Emotive Brand

Challenger Brands: Design that Disrupts

Challenger Creative This post is the last in our three-part series on challenger brands. You can read a general primer to challenger brands or a deep dive into B2B challengers right here. Previously, we chatted about the power of adopting a challenger mindset, how to compete against your category, and what the B2B world can learn from B2C disruptors. In these examples, most of the strategies were internal. It was a question of knowing how to recognize the pressure for change, creating a shared vision, having the capacity to execute, and building out a realistic work plan. But still, the...

September 28, 2022 — Emotive Brand

This Is Not Another Blog Post: The Power of Differentiation

Somewhere in a humid conference room right now, someone is adding the phrase “disrupt the status quo” to a bulleted list titled “our values.” Can you smell the whiteboard marker? Can you hear the crackled audio of the one remote employee dialing in to suggest that we “shatter the status quo,” since the word “disrupt” is so overdone? I’ve been there, you’ve been there, you might be there right now. One thing we all know deep down as we finish our third coffee of the morning: this is not how you differentiate your business, brand, or culture in a meaningful way. You can’t just say, “I’m not...

October 13, 2022 — Emotive Brand

Why Do Billion-Dollar Companies Use Stock Photography?

The following pictures are from the websites of Fortune 100 tech companies in the year 2019. I did not edit or manipulate them in any way, and most of them are only one click away from the landing page. To reiterate, these are companies that drive billions of dollars in revenue, and often spend years crafting their identity. Three business professionals inexplicably working on one computer, eleven people smiling into the same void, a hand with the power to emit data-point holograms – this is the visual language of stock photography for enterprises. When it comes to the subject matter, there...

September 27, 2022 — Emotive Brand

Brand Salience Is the Lifeline Between You and Your Customers

How Are Purchase Decisions Actually Made? Let’s say you need to buy a toilet brush. You’re at the store with your partner, and they say, “The brushes are just down that aisle, do you mind grabbing one?” Suddenly, you find yourself in front of a wall of toilet brushes. Never in your life have you actively thought about toilet brushes, toilet brush brands, or the state of the toilet brush market. But now, somehow, you find yourself in the position of trying to form an emotional connection to an object that arguably has the worst job in your house. Do you grab the cheapest one? Or maybe just...

September 12, 2022 — Tracy Lloyd

HR and Marketing: Building Your Employer Brand Together

Finding the Right Fit: HR’s Number One Challenge HR and Marketing? The role of HR has evolved significantly in recent years. Attracting, engaging, and retaining top talent is a high priority for executives, and most companies place this responsibility on HR. According to PwC 18th Annual CEO survey, a full 73% of respondents are concerned about the availability of talent – a 10% increase from 2014. Executives worry that it’s getting harder to recruit and keep the people who are both skilled high-performers and ‘fit’ within their organization’s culture. And without top talent, maintaining a...

September 6, 2022 — Emotive Brand

Storytelling Is the Best Bridge Between Customers and Solutions

Once Upon a Sales Deck Salespeople want to sell. This much we know. Often, in our conversations with clients or in our perusing of sales decks, we hear a similar refrain. How do we cut to the chase and get to the meat? We don’t blame them. In today’s millennial-influenced age of purpose, you could sit through a narrative, a manifesto, a history lesson, a personal testimony, and a video on corporate social responsibility all before learning what someone is actually selling you. That’s the balancing act. You’re only as strong as your story—but if your story goes on too long, meanders, or...

September 6, 2022 — Tracy Lloyd

The Real Cost of Brand Transformation

Oftentimes, branding is seen as just another expense. Another project that needs budgeting. Another to-do to check off the list. Additionally, a brand’s visual identity and its implementation are often seen the same way—but they shouldn’t be. Branding is only costly to a company if the company doesn’t fully tap into the brand’s value. Likewise, if you leave your brand’s visual identity to flounder in a presentation deck, it remains an untapped value. Understanding the value of your brand and what its visual identity means is key to shifting the conversation from a business cost to its...

August 10, 2022 — Tracy Lloyd

Why Have a Purpose Beyond Profit?

Developing a purpose beyond profit business strategy has been gaining momentum in the business world, with both positive and negative attention. For decades, enterprises have had “mission statements”, “vision statements”, and “values”. Check almost any corporate website and you’ll find these “drivers” of the business buried deep down and many clicks away from the surface. Despite having taken on these important steps to say what their business is all about, there’s often a big difference between what they intend, and the effect...

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