Going Beyond The Numbers of Employee Engagement
We were reminded about the sign Albert Einstein had hanging in his office: “Not everything that counts can be counted, and not everything that can be counted counts.” We’re not here to say that the measurable dynamics of employee engagement don’t count. But we do believe that what really counts in employee engagement can’t really be counted. That’s because employees are inevitably driven by how they feel. There’s nothing strange in that; all rational thought and action is driven by emotions. So what drives how employees feel? More important, what...
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