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Blog Posts by Sara Gaviser Leslie

Strengthen Your Health Care Brand During Your Digital Transformation

September 17, 2020 —

Strengthen Your Health Care Brand During Your Digital Transformation

Room for Digital Transformation for Health Care Brands You’ve probably had a friend tell you about her amazing physician. But did you ever hear anyone brag about their health insurer? Unlikely. Overall, individuals are pretty happy about the quality of care. What they complain about is customer service. According to the Advisory Board, the top patient complaints include: communication (53%), long wait times (35%), medical practice staff (12%), and billing (2%). Fortunately, powerful organizations—companies who see shortcomings in today’s system—recognize the room for improvement. The...
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Looking for a Better Client-Agency Relationship? Look No Further

November 12, 2019 —

Looking for a Better Client-Agency Relationship? Look No Further

Sara Gaviser Leslie is a brand marketer, creative consultant, and former Emotive Brand employee. After years of thriving on the agency-side of the equation, she recently took an interim position at Course Hero to experience the client-side of things. If you’re looking to improve your client-agency relationship, here are her five tips to make sure every project is a success. *** The Client-Agency Relationship Until recently, I’ve never experienced a brand creative project from the client-side. I was always the consultant. But, recently, when I took an interim but full-time role with a client,...
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Sales: The Critical Element of a Growth Company’s Brand

October 25, 2018 —

Sales: The Critical Element of a Growth Company’s Brand

Sales and Brand: A Connection Worthy of Discussion Sales teams exist to grow revenue and keep customers happy. They’re also brand builders and the face of the brand to many customers. They hear what customers want and keep a pulse on the market. When it’s easy for sales to share their observations with product development and marketing, their feedback spurs product improvements, brand definition, and growth. The first step in this process, though, is for sales to provide a clear explanation of the problem their product solves. Recently we caught up with Pier Barattolo, a sales leader with...
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Do a Company’s Vision and Mission Statements Have Expiration Dates?

September 11, 2018 —

Do a Company’s Vision and Mission Statements Have Expiration Dates?

Vision and Mission We probably don’t need to convince anyone that having a vision and mission matters. They give you a North Star, help you focus on a goal, and act as a check for your strategic decisions. But how long should a vision and mission stay intact? At what point should you change your mission and vision? Like many brand strategy decisions, it depends. At Emotive Brand, we believe a company should update their mission when it doesn’t match their strategy. Few would argue with this point, right? What’s more difficult than deciding if you should change your mission, though, is how it...
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Finally Create Marketing Materials Sales Actually Uses

August 7, 2018 —

Finally Create Marketing Materials Sales Actually Uses

Marketing Materials: Is Sales Using Them? If you’re in marketing, you’ve probably created some awesome campaign assets only to find out that the sales team never used them. Or maybe you planned a customer event with a meaty agenda, but no one in Sales sent invites. You spend tons of time creating marketing materials and executing events and campaigns only to find Sales finds no value in them – and doesn’t share them. So how do you create marketing materials Sales actually uses? You work with Sales as much as possible. Know the Sales Strategy First, you’ve got to bring Sales into the...
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